Tamiko Walker
health care
Parma,OH
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freelance Virtual Assistant
Self-Employment
01.2020 - 02.2023
- Administrative Support: Provided comprehensive administrative support to clients, including email management, scheduling appointments, and calendar management
- Customer Service: Delivered exceptional customer service by responding promptly to client inquiries, resolving issues, and maintaining high client satisfaction
- Data Entry: Managed accurate data entry tasks, including inputting, updating, and maintaining client databases and CRM systems
- Project Management: Coordinated and managed various projects, ensuring timely completion and adherence to client specifications
- Research and Reporting: Conducted thorough research on various topics as required by clients, compiled data, and created detailed reports
- Document Preparation: Prepared and formatted documents, presentations, and spreadsheets, ensuring they meet client standards
- Travel Coordination: Arranged travel plans, including booking flights, accommodations, and creating itineraries
- Invoicing and Billing: Managed client invoicing and billing processes, ensuring accuracy and timely payments
- Technical Support: Provided basic technical support to clients, troubleshooting common software and hardware issues
Nursing Assistant/Heart Monitor Tech
Baptist Hospital East
10.2010 - 12.2019
- Patient Care: Assisted nurses with patient care activities, including monitoring vital signs, aiding with ambulation, and maintaining hygiene standards
- Patient Support: Responded promptly to patient call lights, delivering timely and effective services to enhance patients' physical well-being
- Health Monitoring: Regularly monitored vital signs, glucose levels, heart monitors, and other health indicators, ensuring accurate and consistent tracking
- Administrative Duties: Managed high call volume, transcribed doctors' orders from patients' charts, and accurately entered patient information into the computer system
- Scheduling: Coordinated and scheduled tests, procedures, and appointments according to doctors' orders, ensuring efficient and timely patient care
Benefits Specialist
Louisville Cardiology
01.2006 - 10.2010
- Benefits Administration: Administered medical benefits for clients, including enrollment, changes, and terminations, ensuring compliance with healthcare regulations and policies
- Claims Processing: Processed medical claims accurately and efficiently, ensuring timely reimbursement and resolving any discrepancies
- Customer Service: Provided exceptional customer service by addressing client inquiries and concerns regarding medical benefits, coverage, and claims
- Eligibility Verification: Verified patient eligibility for medical benefits and services, ensuring accurate and up-to-date information
- Coordination of Benefits: Coordinated benefits between primary and secondary insurance providers to maximize patient coverage
- Billing and Coding: Managed medical billing and coding, ensuring accurate submission of claims and adherence to coding standards (ICD-10, CPT)
- Data Entry and Management: Maintained accurate and confidential patient records, ensuring compliance with HIPAA regulations
- Precertification's and Authorizations: Handled precertification's and prior authorizations for medical procedures and treatments
- Claims Appeals: Assisted patients and providers with claims appeals, providing necessary documentation and follow-up
Education
High School -
Clearview High School
Louisville, KY01.1999
Skills
- Healthcare Terminology Expertise
- Calendar Management
- Customer Engagement
- Referral Coordination
- Medical Billing Proficiency
- Electronic Health Records Management
- Patient Heart Monitoring
- Medical Recordkeeping
- Insurance Verification
- Patient Care
- Calendar and Appointment Management
- Calendar management
- Patient feeding
- Incident reporting
- Healthcare benefits
- Data entry
- Basic life support
- Behavior management
- Benefits explanation
- Microsoft office
- Direct patient care
- Written and oral communication
- Recording vital signs
- Social media updating
- Patient-focused care
- Document preparation
- Vital signs monitoring
- Handicapped student safety
- Benefits administration
- Meeting scheduling
- Patient relationship building
- Coordination and teamwork
- File organization
- Infection control
- Friendly and respectful
- Termination procedures
- Travel planning
- Mobility assistance
- Conflict resolution
- Regulatory monitoring
- Event planning
- Vital sign monitoring
- Creative thinking
- Special projects
- Expense tracking
- Catheter care
- Travel arrangements
- Electronic charting
- Team leader
- Patient relations
- Caring and responsible
- Companionship and emotional support
- New employee orientations
- Spreadsheet management
- Patient assessments
- Decision-making
- Compensation analysis
- Database maintenance
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- OSHA Certified
- Advanced Cardiac Life Support Certification (ACLS)
- Microsoft Office Specialist (MOS) Certification
- Certified Data Professional (CDP)
- Certified Information Systems Security Professional (CISSP)
Languages
English
Full Professional
Timeline
Freelance Virtual Assistant
Self-Employment
01.2020 - 02.2023
Nursing Assistant/Heart Monitor Tech
Baptist Hospital East
10.2010 - 12.2019
Benefits Specialist
Louisville Cardiology
01.2006 - 10.2010
High School -
Clearview High School