Tami Winslett
Rathdrum,ID
Summary
Skilled service advisor with a comprehensive set of skills that can greatly benefit any automotive dealership. Sales and customer service experience have honed abilities and developed a strong foundation for the service advisor position. Customer-centric nature and exceptional organization skills enable excellent service to clients. Eager to contribute talents and proficiency to advance team's efforts. Consistently demonstrated ability to engage and communicate effectively, a valuable asset in building strong professional relationships throughout career.
Overview
11
11
years of professional experience
Work History
Service Advisor
Wendle Ford
04.2023 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Service Advisor
Corwin Ford
02.2022 - 04.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Service Advisor
Poway Ford
01.2019 - 12.2021
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
Service Advisor
John Hine Mazda
04.2014 - 03.2019
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
High School Diploma -
Avolan Vocational School
Fort Worth, TX06-1991
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
- Performance goals
- Workflow management
- Client rapport
- Data processing
- Repairs scheduling
- Documentation and reporting
- Team collaboration
- Quality control
- Data entry
- Cost estimation
- Warranty claims process management
- Product training
- Bill preparation
- Customer consulting
- Relationship building
- Preventive maintenance coordination
- Problem resolution
- Customer relations
- Teamwork and collaboration
- Understanding customer needs
- Calm and professional under pressure
- Work prioritization
- Service upselling
- Professional telephone demeanor
- De-escalation techniques
- Office equipment proficiency
- Product knowledge
- Calm under pressure
- Policies and procedures adherence
Cover Letter
12/05/21, Dear Hiring Manager, As an experienced service advisor of 27 yrs. I'm looking to relocate in northern Idaho. When reviewing your organization's website, I was excited to find that my qualifications and personal strengths as service advisor align with your needs and mission. I am excited to contribute my talents and proficiency to advance your team efforts. With a proven track record as an engaging communicator, my focus on building strong professional relationships has been a beneficial asset throughout my career. Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the service advisor role. Thank you for your time and consideration of my candidacy. Sincerely, Tami L Winslett
Timeline
Service Advisor
Wendle Ford
04.2023 - 03.2025
Service Advisor
Corwin Ford
02.2022 - 04.2023
Service Advisor
Poway Ford
01.2019 - 12.2021
Service Advisor
John Hine Mazda
04.2014 - 03.2019
High School Diploma -
Avolan Vocational School
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