Tamila Green
Euless ,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Polite and professional. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
25
25
years of professional experience
Work History
Customer Service Agent
Delta Airlines
05.1998 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered. Preparing and fixing reservations.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
Bachelor Of Applied Science In Information Technology - Gerontology
Madonna University
Livonia, MI08.2015
Skills
- Making Announcements
- Ticket Changes
- Conflict Resolution
- Complex Problem-Solving
- Serve Customers
- Returns and Refunds
- Customer Seating
- Answering Customer Questions
- Listening Skills
- Policy and Procedure Adherence
- Time Management
Timeline
Customer Service Agent
Delta Airlines
05.1998 - 01.2023
Bachelor Of Applied Science In Information Technology - Gerontology
Madonna University
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