TAMILA MURPHY
Titusville,FL
Summary
To obtain a successful and fulfilling position with a career-oriented company which will allow me to continually grow and utilize my skillset.
Overview
24
24
years of professional experience
1
1
Certification
Work History
FOH Restaurant Manager
Red Lobster Restaurant
08.2024 - Current
- Oversaw daily restaurant operations, ensuring adherence to food safety and hygiene standards.
- Managed staff schedules and training programs to enhance team performance and efficiency.
- Implemented inventory control measures, reducing food waste and optimizing supply chain processes.
- Developed marketing strategies to increase customer engagement and drive sales growth.
- Monitored financial performance, preparing reports that informed strategic decision-making.
- Resolved customer complaints effectively, fostering a positive dining experience and enhancing brand loyalty.
- Led team meetings to communicate goals, expectations, and operational updates consistently.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
Front of House Service Manager
Smokey Bones Bar and Fire Grill
04.2019 - Current
- Direct Report: Dawn Clark
- General Manager
- Duties:
- Employee shift scheduling
- Interviewing and hiring of candidates
- Greeting guests, seating guests, and de-escalating guest complaints
- Resolution of any staff issues, disagreements, or complaints
- Cash sales handling and verification of correct payment deposits by employees; nightly deposits
- Management of all restaurant staff when scheduled for closing duties
- Run Expo to ensure meal correctness – Run meals to customers
- Fill in where there are open shifts to ensure restaurant runs smoothly
Cafeteria Manager
Brevard County Schools
01.2023 - 08.2024
- Supervised daily cafeteria operations, ensuring compliance with health and safety standards.
- Managed inventory levels, coordinating with suppliers to maintain food stock and minimize waste.
- Developed and implemented menu plans reflecting nutritional guidelines and student preferences.
- Trained and mentored staff on food preparation techniques and customer service best practices.
- Streamlined meal service processes, enhancing efficiency during peak serving periods.
- Collaborated with school administration to address dietary needs and program improvements.
- Conducted regular audits of food quality and service delivery, ensuring consistent standards were met.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
Restaurant Manager
SUBWAYRestaurants
07.2022 - 01.2023
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling to optimize labor costs and improve service efficiency.
- Implemented inventory control measures, reducing waste and enhancing product availability.
- Trained and mentored team members, fostering a culture of excellence and customer service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Front of House Service Supervisor
Smokey Bones Bar and Fire Grill
01.2016 - 04.2019
- Direct Report: Doug
- General Manager
- Duties:
- Greeting guests, seating guests, and de-escalating guest complaints
- Resolution of any staff issues, disagreements, or complaints
- Fill in where there are open shifts to ensure restaurant runs smoothly
- Cash sales handling and verification of correct payment deposits by employees
Settlement Specialist
Sedgwick CMS
02.2014 - 04.2019
- Direct Report: Jill Havens
- Department Supervisor – (614) 376.5812
- Duties:
- Discuss settlement options with injured worker’s employer and work in tandem with BWC and any legal representatives that are involved to come to agreement on settlement of claims
- Worked in tandem with internal finance department to ascertain how settlement would benefit employer
- Research BWC and internal database to identify workers’ compensation claims which have meet settlement criteria
Greeter/Take Out
Smokey Bones Bar and Fire Grill
03.2011 - 01.2016
- Direct Report: Doug
- General Manager
- Duties:
- Greet guests, inquire about their seating preferences and promptly show them to their table – advised guests of their service member as well as daily specials
- Answer telephones to address Take Out needs, or questions and/or concerns
- Review physical meal order with guests to ensure accuracy
- Assist with Expo and food running
National Bill Reviewer
Sedgwick CMS
02.2009 - 02.2014
- Direct Report: Shannon Metz
- Department Manager – (614) 376.5854
- Duties:
- Review workers’ compensation bills for completeness for processing and subsequent payment
- Manually enter billing information into internal systems
- Worked in tandem with Recon department to determine if a bill is eligible for reconsideration for payment
Wal-Mart Team Administrative Clerk
CompManagement Inc.
01.2005 - 03.2006
- Direct Report: Doris Adkins
- Department Manager – (888) 765.5564 Ext. 2203
- Duties:
- Assist claims examiners with various tasks, such as but limited to:
- Copying C-9 requests for treatments, fee bill denial letters and contact letters
- Received docket data to tabulate and send docket report to all team members
- Prepared and distributed monthly docket report information
Doc Management Specialist
CompManagement Inc.
11.2003 - 01.2006
- Direct Report: Cassie Taylor
- Department Manager – (614) 376.5434
- Duties:
- Indexed all priority incoming documents from various entities associated with Ohio Workers Compensation
- Ran and utilized reports to ensure all Doc Management clerks had equal and sufficient work to upload to internal systems
Provider Services Credentialing Specialist
CompManagement Inc.
03.2002 - 11.2003
- Direct Report: Kendra Kemmerling
- Department Manager – (614) 760.1761
- Duties:
- Compiled and entered all pertinent demographic and physician credentialing data into BWC’s Ohio provider network
- Verified all provider credentials were accurate and up-to-date
- Compiled provider credentialing status sheets and other miscellaneous reports for senior leadership
Education
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Ohio State School of Cosmetology
Columbus, Ohio06.1997
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Westland High School
Columbus, Ohio06.1980
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Paul C. Hayes Technical School
Columbus, Ohio06.1980
Skills
- Executed detailed planning processes to ensure alignment with project timelines and objectives
- Achieved seamless project execution by implementing effective scheduling strategies Enhanced team collaboration through proactive management of meeting and appointment schedules Drove timely project milestones by optimizing resource availability and calendar coordination
- Analyzed financial data and prepared detailed budgets to facilitate informed decision-making and strategic initiatives
- Implemented Microsoft tools to optimize data analysis and improve reporting accuracy
- Mediated disputes and employed conflict de-escalation methods to resolve issues and maintain productivity
AWARDS
SPACES FOR ACES, EXEMPLORY PERFORMANCE, CUSTOMER SERVICE RECOGNITION
Certification
Servsafe
Timeline
FOH Restaurant Manager
Red Lobster Restaurant
08.2024 - Current
Cafeteria Manager
Brevard County Schools
01.2023 - 08.2024
Restaurant Manager
SUBWAYRestaurants
07.2022 - 01.2023
Front of House Service Manager
Smokey Bones Bar and Fire Grill
04.2019 - Current
Front of House Service Supervisor
Smokey Bones Bar and Fire Grill
01.2016 - 04.2019
Settlement Specialist
Sedgwick CMS
02.2014 - 04.2019
Greeter/Take Out
Smokey Bones Bar and Fire Grill
03.2011 - 01.2016
National Bill Reviewer
Sedgwick CMS
02.2009 - 02.2014
Wal-Mart Team Administrative Clerk
CompManagement Inc.
01.2005 - 03.2006
Doc Management Specialist
CompManagement Inc.
11.2003 - 01.2006
Provider Services Credentialing Specialist
CompManagement Inc.
03.2002 - 11.2003
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Ohio State School of Cosmetology
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Westland High School
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Paul C. Hayes Technical School