Professional and experienced administrative support specialist, prepared to excel in front-facing role. Adept at managing schedules, handling inquiries, and providing exceptional customer service. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, strong organizational skills, and welcoming demeanor.
Overview
24
24
years of professional experience
Work History
Truck Dispatcher
Mtemish Express LLC
06.2022 - 08.2024
Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Coordinated driver dispatch to accomplish daily delivery requirements.
Monitored and tracked status of shipments in transit to confirm on-time delivery.
Remote Office Assistant
Amedix Laboratory
04.2020 - 05.2022
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Contributed to a positive work environment by fostering open communication among colleagues.
Improved data accuracy, entering and updating records in database with keen eye for detail.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Manager
Mtemish Express LLC
03.2008 - 04.2020
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Administrative Office Manager
Jewish Board of Family and Children's Services
05.2000 - 09.2007
Overdeen and coordinated day-to -day administrative operations of the clinic oncluding scheduling, cliient intake, and billing.
ensured accurate and timely processing of imsurance claims, client payments, and financial records.
Maintained client files, ensuring, confidentiality and compliance with HIPPA regulations.
Acted as the primary liaison between clinical staff, clients, and external service providers, ensuring effective communication and smooth collaboration.
Managed inventory of office supplies ensuring the clinic is properly stocked and operational.
Prepared reports, correspondence, and documentation as required by clinic management.
Maintained a welcoming environment fo families, staffs and visitors, while ensuring compliance with clinic policies, procedures, and regulation.
Executive Assistant, House Manager/Personal Assistant/Supervisor at The Novogratz Family/Create Good IncExecutive Assistant, House Manager/Personal Assistant/Supervisor at The Novogratz Family/Create Good Inc