Tamilia Jackson

• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Responded to requests and scheduled appointments for property showings.
• Collected rent and tracked resident payments and information in computer system.
• Distributed and followed up on tenant renewal notices.
• Completed annual rent calculations using housing database software.

Maintaining a positive, empathetic and professional attitude toward customers at all times

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
• Developed effective relationships with customers, which helped improve overall payment processes.