Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamilia Milian

Asbury Park

Summary

Achieve business excellence and provide excellent customer service by going above and beyond exceeding all expectations.

Overview

17
17
years of professional experience

Work History

Customer Service Representative/Business Development

GMG WORKS LLC
04.2024 - 02.2025
  • Resolved customer inquiries to enhance overall satisfaction.
  • Assisted customers in a timely manner to improve service experience.
  • Enhanced customer retention with effective problem-solving skills.
  • Managed high volume of customer calls, providing detailed solutions.
  • Supported customers to ensure clear understanding of product features.
  • Delivered consistent customer service to boost brand loyalty.
  • Addressed customer complaints to maintain positive company reputation.
  • Provided information to customers to facilitate informed decision-making.
  • Improved service efficiency by coordinating with various departments.
  • Increased customer engagement by actively listening and addressing needs.
  • Handled complex customer issues to achieve quick resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Crimson Servicing
02.2020 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly.
  • Answered constant flow of customer Sms messages and emails with minimal waiting period
  • Offered advice and assistance to customers, paying attention to special needs or requests.
  • Managed Account Entirely
  • Made Outgoing Calls Daily based on Daily Task Lisk
  • Reviewed account with client and addressed questions or concerns
  • Liaised with customers, negotiators and management to better understand customer needs and recommend appropriate solutions.
  • Ensure files are updated with all pertinant information

Verification Specialist

RMB Group/Wakefield
01.2019 - 11.2019
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Verified client information by analyzing existing evidence on file.

Associate Customer Communication Specialist

Coventry
03.2010 - 11.2018
  • Duties include but are not limited to answering calls and emails and documentation input in the system of communication and correspondence
  • Primary source of contact for clients, claimants, doctor's offices and sales representatives
  • Scheduling workers compensation independent medical exams nationwide for several insurance carriers
  • Demonstrated multi-tasking skills by being a utility player for the Ime department, working in several different roles in order to satisfy the client
  • Implemented a report retrieval process in order to obtain to meet the clients business requirements
  • Maintained a daily spreadsheet and organized a tracking log for follow up on all outstanding reports
  • Also implemented testimony/deposition process and acted as a liaison to our clients, their attorney and the Ime physician
  • Crafted agreement letters and documentation for business purposes
  • Negotiated fees and invoices with clients and doctors to establish a business relationship in order to increase revenue
  • Also tracked and recorded inventory within the scope of Imes
  • Assisted clients, claimants and doctors inquiries in all aspects of the Ime department
  • Assisted management in various ways to even out the work flow and stay in best practices
  • Also participated in various projects
  • Received recognition for being client focused and customer oriented
  • Showing the ability to deal with clients, claimants and doctors in a professional manner and being assertive in the needs and requirements of the clients, claimants and doctors.

Customer Service Representative

Arjo Huntleigh Healthcare
01.2008 - 10.2009
  • Primary source of contact for customers, sales representatives, and field technicians
  • Maintained relations with a variety of customers and a number of healthcare facilities.

Education

Diploma - Basic Skills

Matawan Regional High School
Aberdeen, NJ

Skills

  • Customer Account Management
  • Answering Customer Questions
  • Understanding Customer Needs
  • Customer Inquiry Response
  • Time Management

Timeline

Customer Service Representative/Business Development

GMG WORKS LLC
04.2024 - 02.2025

Customer Service Representative

Crimson Servicing
02.2020 - 10.2023

Verification Specialist

RMB Group/Wakefield
01.2019 - 11.2019

Associate Customer Communication Specialist

Coventry
03.2010 - 11.2018

Customer Service Representative

Arjo Huntleigh Healthcare
01.2008 - 10.2009

Diploma - Basic Skills

Matawan Regional High School

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Tamilia Milian