Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head of Claims and Suggestions Division
Silk Way Airlines Inc.
USA
09.2020 - 11.2024
Handled and resolved customer claims, ensuring compliance with contracts of carriage and international treaties
Collected and thoroughly examined all necessary documents for accuracy
Analyzed data from incidents, notices of intent, and cargo claims to determine claim validity
Researched and evaluated evidence to make unbiased decisions, including reviewing independent survey reports
Provided written claim status updates to customers and negotiated settlements
Adjusted claims according to the carrier's limit of liability
Ensured compliance with applicable rules and regulations in all prevention, settlement, inspection, and investigation activities
Filed and recovered claims with responsible parties in a timely manner
Recommended action plans and reported statistics to management
Law Clerk
University of Houston Law Center, Immigration Clinic
06.2023 - 11.2023
Assisted attorneys in the preparation and filing of various immigration cases, including asylum, U-visa, T-visa, mandamus, and other immigration matters
Drafted legal documents, including motions, briefs, affidavits, and client correspondence
Participated in client intake interviews, gathering relevant facts and identifying potential legal issues
Maintained client files, ensuring all documentation was organized and up-to-date
Supported attorneys during court appearances and hearings, including organizing exhibits and taking notes
Collaborated with students and staff to provide comprehensive legal services to clients
Stayed updated on changes in immigration law and policy, and attended training sessions and seminars as required
Uphold confidentiality and adhered to ethical standards in handling sensitive client information
Head of Claims and Suggestions Division
Silk Way Airlines LLC
Azerbaijan
06.2017 - 09.2020
Managed customer claims, from documentation to resolution, ensuring accuracy and compliance
Analyzed incident data and negotiated settlements to balance customer satisfaction and company liability
Filed claims with responsible parties and reported to management
Head Specialist, Strategy Department
Silk Way Airlines LLC
Azerbaijan
12.2016 - 06.2017
Reviewed and commented on contracts, and prepared amendments
Drafted official letters, statements, and reports
Managed client communications and supported various strategic projects
Leading Specialist, Strategy Department
Silk Way Holding
Azerbaijan
06.2013 - 12.2016
Reviewed contracts and drafted official documents, including letters and statements
Conducted research and handled administrative tasks
Lecturer
Baku State University
Azerbaijan
09.2012 - 06.2015
Taught courses in Russian, Azeri, and English to diverse student groups
Education
LL.M. in U.S. Law -
University of Houston
05.2023
Paralegal Certificate -
Houston Community College
08.2022
Ph.D. - Law
Baku State University
06.2015
Master of Laws (LL.M.) - Graduated with Honors
Baku State University
06.2012
Bachelor of Laws (LL.B.) -
Baku State University
06.2009
Skills
Teamwork and Collaboration
Customer Servic
Problem-Solving
Time Management
Attention to Detail
Multitasking
Dependable and Responsible
Flexible and Adaptable
Excellent Communication
Critical Thinking
Computer Skills
Organizational Skills
Active Listening
Decision-Making
Certification
IATA Cargo Skills and Procedures, Singapore, 04/01/18
Air Cargo Law and Convention, London, 07/01/17
Languages
Azeri
Native or Bilingual
Turkish
Professional Working
Russian
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Law Clerk
University of Houston Law Center, Immigration Clinic
Head Teacher at Los Angeles Unified School District, Early Childhood Education DivisionHead Teacher at Los Angeles Unified School District, Early Childhood Education Division
Facility Manager (Head of Facility, Transport and Safety & Security) at DPS-Monarch International SchoolFacility Manager (Head of Facility, Transport and Safety & Security) at DPS-Monarch International School
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group