Tamille Baker
Arlington Heights,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative Remote
Swervnation LLC
04.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Bookkeeper-Instructional Support Team
Kennesaw State University
01.2020 - 01.2023
- Created new Quickbook files with appropriate Chart of Accounts using Quickbooks process to enter Bill/Pay and managing accounts payable
- Prepared invoices for customer purchases of goods and services
- Reconciled band and credit card statements
- Produced management with batch reporting in Quickbooks
- Assessed and recorded grading for all homework assignments, quizzes, and test
- Assisted with course and/or program evaluation and continuous improvement required to assist with grade disputes
- Communicated with program manager of any curriculum or service.
Collections Advisor
Devon & Broadway Financial Services
04.2018 - 11.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Effectively manage collection efforts for invoices and chargebacks
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Meeting target goals established for Past Due and Items > 120 day on monthly basis
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Responsible for skip tracing using TLO tools.
Customer Service Representative
OppLoans
03.2017 - 04.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Loan Processor
OppLoans
06.2015 - 03.2017
- Validated loan applicants, and approved applications
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Processed loan applications and monitored progress from start to finish.
Senior Verification Specialist (Loan Processor)
Avant
12.2014 - 06.2015
- Processed loans applications while providing the highest level of customer service
- Completed employment checks, identity verification, and income verification
- Documented and reviewed, including bank statements, pay stubs, benefits letters, and tax returns
- Delivered information from script regarding on-demand phone project assignment.
- Verified client information by analyzing existing evidence on file..
- Determined appropriateness of payers to protect organization and minimize risk.
Customer Service Representative
Amazon
04.2011 - 09.2013
- Inbound call center for customer disputes, services needs, and tracking orders
- Processed replacement orders, customer inquiries, service requests, and live chat requests
- Accepted online orders for missing items and/or incorrect orders placed through the online platform
- Worked with Fabric.com to accomplish service needs for orders placed through Kennesaw Warehouse.
Academic Advisor- Criminal Justice Military
Kaplan University
02.2009 - 02.2010
- Processed daily reports on Microsoft Excel and CVUE, including status reports and attendance reports
- Processed change of programs and leave of absences
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Provided support and guidance to students experiencing academic and personal troubles.
- Acted as a liaison for students and instructors to ensure necessary information was communicated on a timely basis.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
Senior Customer Service Administrator
Career Education Corporation- Colorado Technical University
01.2007 - 02.2009
- Reviewed and invoiced 300 employers per week for tuition reimbursement/401k withdrawals
- Accepted payments via credit card, check, money gram and company distributions
- Facilitated financial assistance and tuition reimbursement between employers, financial aid and student accounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Senior Customer Service Advisor-Team Lead
Career Education Corporation- Colorado Technical University
06.2005 - 01.2007
- Conducted 100 outbound calls per day for past due accounts
- Took inbound calls on heavy ACD
- Accepted payments, check, credit card, and Money Gram
- Answered live chat and emails
- Complied daily reports using Microsoft Excel and CampusVue software.
Education
MBA-Master of Business in Administration -
Colorado Technical University
09.2011
Skills
- Administrative Skills
- Live Chat
- Education
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- 10 Key
- Salesforce
- Complaint resolution
- Taleo
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Call Management
Timeline
Customer Service Representative Remote
Swervnation LLC
04.2023 - 08.2024
Bookkeeper-Instructional Support Team
Kennesaw State University
01.2020 - 01.2023
Collections Advisor
Devon & Broadway Financial Services
04.2018 - 11.2019
Customer Service Representative
OppLoans
03.2017 - 04.2018
Loan Processor
OppLoans
06.2015 - 03.2017
Senior Verification Specialist (Loan Processor)
Avant
12.2014 - 06.2015
Customer Service Representative
Amazon
04.2011 - 09.2013
Academic Advisor- Criminal Justice Military
Kaplan University
02.2009 - 02.2010
Senior Customer Service Administrator
Career Education Corporation- Colorado Technical University
01.2007 - 02.2009
Senior Customer Service Advisor-Team Lead
Career Education Corporation- Colorado Technical University
06.2005 - 01.2007
MBA-Master of Business in Administration -
Colorado Technical University
Similar Profiles
Stacey MangumStacey Mangum
Store Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLCStore Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLC
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Andy Reyna-HernandezAndy Reyna-Hernandez
Cleaner at Jimmy D's DistrictCleaner at Jimmy D's District
EDITH GONZALEZEDITH GONZALEZ
Sales Manager at Luxottica RetailSales Manager at Luxottica Retail