Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Tamim Akmali

Tamim Akmali

Sacramento,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Trust & Safety Associate

Vaco- Tiktok Project
Walnet Creek, CA
03.2021 - Current
  • Interpret and enforce TikTok's Community Guidelines and policies.
  • Review, investigate, and process reported escalations and respond to sensitive partner inquiries with high quality, accuracy, and speed across multiple channels for TikTok (e.g., escalated user issues, business and partner inquiries, regulatory requests, etc.)
  • Investigate, troubleshoot, and drive escalations to resolution, and communicate to cross-functional partners when appropriate throughout the whole process.
  • Be comfortable dealing with high pressure escalations, ambiguity and grey areas, and collaborating with subject matter experts to quickly resolve issues.
  • Remain up-to-date on key workflow changes and policy updates.
  • Utilize data and systems to help the team analyze trends and deliver insights to define goals and deliver process improvements.
  • Be willing and able to work with sensitive issues and content that includes but is not limited to child exploitation, graphic.
  • Maintain a high level of familiarity with client policy verticals which includes compliance guidelines.
  • Meet and/or exceed ambitious core work targets.
  • Identify global & local trends and monitor major violators in the online community.

Legal Admin Associate

Power School
Folsom, CA
08.2019 - 12.2019
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Worked on automation project to centralize documents capturing all
    commercial activity.
    Reviewed and analyzed over 300 purchase orders
    contracts daily.
  • Analyzed and recorded all revenue through contracts
    extract from Salesforce, Evisort & Box.com clouds.
  • Extensively used Salesforce to capture contracts.

Content Moderator

Vaco- Facebook Project
Walnut Creek, CA
06.2017 - 06.2019
  • Managed content distribution to online channels and social media platforms.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Work with cross-functional product teams to communicate
    trends.
  • Evaluate viral content accurately and quickly assess for
    compliance with abuse standards guidelines.
  • Analyze data across multiple projects and provide daily insights and metrics reports into project trends.
  • Reviewed content and ensured quality of all content was fit to organizations policies and protocols.
  • Worked cross functionally with community operations
    program managers, policy and safety teams, and project engineers.
  • Scheduled meetings for small group, reserving rooms and planned agendas.
  • Coached team members and clarified questions pertaining to policy implementation standards.
  • Assist with working with asset managers operations teams to resolve technical issues.

Administrative Assistant

AutoNation Toyota
Hayward, CA
01.2016 - 05.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Files, schedules, copies, proofreads, and prepares reports along with other basic administrative functions.
  • Sorts and responds to correspondence by phone, fax, mail, electronically and/or in person.
  • Prepares basic analyses of data
  • Maintains any shipping and receiving paperwork and related entries.
  • Responsible of sales and stock report, production orders, questionnaires/ surveys
  • Coordinates with various departments internally and
    externally.
  • Responsible for generating sales invoices & Purchase Orders.
  • Provides basic customer service to internal and external customers and resolve problems.

Education

BBA - Business Administration

Preston University
Pakistan
10.2006

Skills

  • Shift Work
  • Violations and Infractions
  • Fast Leaner
  • Multilingual in [Farsi, Dari,
    Pashto, Hindi, Urdu]
  • Planning and Coordination
  • Staff education and training
  • Analytical skills
  • Excel experience

Timeline

Trust & Safety Associate

Vaco- Tiktok Project
03.2021 - Current

Legal Admin Associate

Power School
08.2019 - 12.2019

Content Moderator

Vaco- Facebook Project
06.2017 - 06.2019

Administrative Assistant

AutoNation Toyota
01.2016 - 05.2017

BBA - Business Administration

Preston University

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Tamim Akmali