TAMINA DYERS
Augusta,GA
Summary
Reliable administrative professional with 4+ years of experience supporting management with improving internal operations for small and large businesses. Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Diversified skill set covering administrative support and client relations with excellent interpersonal phone skills. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities, and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Provider Enrollment Specialist
Augusta University Medical Center
Augusta, Georgia
02.2022 - Current
- Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
- Accurately inputted provider effective dates into enrollment system using MD staffing.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to insurance carriers.
- Supported members through navigation of enrollment process to facilitate optimal decisions.
Centralized Scheduler
Augusta University Medical Center
Augusta, GA
11.2020 - 02.2022
- Answered over 75 phone calls to schedule appointments and address patient inquiries
- Updated patient financial information to promote accurate record keeping
- Conducted patient intake interviews to collect medical information and insurance details
- Scheduled and confirmed patient appointments for diagnostic and consultation services
- Managed physician calendar, including scheduling patient appointments and procedures
- Addressed, documented and responded to incoming correspondences to address client queries
- Secured, organized and updated financial documentation.
Customer Service Advocate
Palmetto GBA LCC, Railroad Medicare
Augusta, GA
02.2017 - 11.2020
- Educated providers and beneficiaries with claim issues
- Processing claims for Medicare Part B
- Assisted providers with enrollment request for Railroad Medicare Part B Educated provider and beneficiaries of Medicare guidelines
- Engaged customers and provided high level of service by carefully explaining details about documents
- Assisting patients with coverage guidelines Assisted providers with being able to bill claims electronically and/or paper claim
- Identified appropriate community resources and provided referrals for services
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations
- Exceeded team goals by partnering with staff to share and implement best practices.
Education
Bachelor of Science - Healthcare Management
Georgia Military College
05.2022
Associate of Applied Science - Business Healthcare Specialist
Augusta Technical College
05.2019
Skills
- Project management abilities
- Clerical support
- Business development understanding
- Inbound and outbound calling
- Problem-solving abilities
- Microsoft Office expertise
- Customer Satisfaction
- Leadership
- Claims Information Gathering
- Process improvement strategies
- Efficient multi-tasking
- Billing Procedures
- Policy Renewals
- Active Listening
Timeline
Provider Enrollment Specialist
Augusta University Medical Center
02.2022 - Current
Centralized Scheduler
Augusta University Medical Center
11.2020 - 02.2022
Customer Service Advocate
Palmetto GBA LCC, Railroad Medicare
02.2017 - 11.2020
Bachelor of Science - Healthcare Management
Georgia Military College
Associate of Applied Science - Business Healthcare Specialist
Augusta Technical College
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