Tamina Moore
Atlanta,GA
Summary
Highly-motivated Professional with hands-on experience in managing administrative and clinical tasks to enhance patient/client satisfaction. Proficient in medical registration processes, streamlining client interactions for efficiency. Recognized for delivering quality healthcare and superior customer service.with desire to take on new challenges. This Professional has a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Certified Dermatology Medical Assistant
Peachtree Dermatologist Associates
Buckhead Atlanta, GA
06.2024 - Current
- Assisted dermatologist during medical procedures, ensuring patient safety and comfort throughout biopsies, cryotherapy, excisions, and mole removals.
- Prepare patients for dermatologic and cosmetic procedures by reviewing medical history, vital signs, and treatment goals.
- Support cosmetic services, including chemical peels, microneedling, laser treatments, Botox, and dermal fillers.
- Maintain sterile technique and ensure all instruments and treatment rooms are properly cleaned and prepared.
- Collect, label, and process laboratory specimens for pathology review.
- Provide detailed post-procedure instructions and skincare guidance to promote healing and optimize results.
- Documented clinical information, procedures, and patient interactions in EMR/EHR systems to maintain accurate and comprehensive patient records.
- Handle prescription refills, prior authorizations, and patient inquiries regarding medications and treatments.
- Schedule and coordinate patient appointments, follow-ups, and cosmetic consultations.
- Manage medical supply inventory and ensure availability of skincare and procedural products.
- Capture and manage before-and-after photos for cosmetic procedures with patient consent.
- Educated patients on daily skincare routines and sun protection, promoting adherence to treatment plans and enhancing overall patient satisfaction.
- Ensured proper sterilization of instruments and readiness of treatment rooms.
- Assisted dermatologists with patient examinations and procedures.
- Processed insurance claims by verifying patient information and submitting necessary documentation for reimbursement. and handled patient billing inquiries effectively.
- Supported team members in training new staff on office procedures.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Conducted follow-up calls with patients after their visit to ensure satisfaction with care received.
Medical Assistant
Psychiatric Professionals Of Georgia
Suwanee, GA
08.2023 - 06.2024
- Monitored patient stability by checking vital signs and weight.
- Monitored and recorded vital signs including temperature, pulse rate, respiration rate, blood pressure, height, and weight, promptly reporting abnormalities to supervising physician.
- Administered injections and per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Documented patient information in electronic health records accurately.
- Gathered detailed patient histories through interviews, capturing medical history, family history, and current medications to assist in treatment planning.
- Coordinated patient appointment schedules efficiently. and maintained patient records.
- Triaged patients and performed vital checks for patient flow facilitation.
- Prioritize patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Assisted patients with mental health assessments and intake procedures.
- Educated patients on medication management and treatment plans thoroughly.
- Communicated patient concerns to healthcare providers efficiently.
- Provided comprehensive education to patients on medication management and treatment plans, ensuring understanding and adherence.
- Scheduled appointments and maintained patient records.
- Scheduled appointments for patients via phone and in person.
- Processed and submitted insurance claims accurately. forms in accordance with applicable regulations.
Medical Assistant Intern
Flowers Hospital
Dothan, AL
01.2022 - 05.2023
- Prepared and updated clinic patient records accurately to ensure comprehensive patient data management.
- Ensured confidentiality of patient information by implementing secure data handling practices. of patient care information and treatments to prevent data breaches.
- Tracked patient stability by regularly assessing vital signs and weight measurements. by checking vital signs and weight.
- Administered medications under physician's supervision.
- Prepared clinic's patient records accurately and implemented updates whenever data changed.
- Managed patient registration, insurance verification, form completion, and appointment scheduling to streamline clinic operations.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Conducted patient interviews to collect health history and vital signs, facilitating accurate assessments of current medical issues.
- Administered medications following physician's instructions.
Personal Shopper / merchandiser/Merchandise Stocker
Sam's Club
Dothan, AL
01.2021 - 05.2023
- Provided quick, accurate service to satisfy customers under tight deadlines.
- Assisted customers in selecting products based on preferences and needs.
- Resolved customer inquiries and concerns with professionalism and care.
- Organized and stocked sales floor with latest merchandise to support sustained sales.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Stocked shelves with newly received merchandise according to established guidelines.
- Addressed customer inquiries and concerns professionally to enhance satisfaction.
- Utilized store systems to track orders and manage delivery schedules.
- Assisted teammates with daily tasks during peak periods.
- Reduced process lags by training employees on best practices and protocols.
- Greeted customers warmly upon arrival and answered product or service questions.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Stocked shelves with merchandise according to planograms with newly received merchandise according to established guidelines.
Shift Manager
Zoe's Kitchen Inc.
Dothan, AL
04.2018 - 03.2023
- Managed a team of associates.
- Developed targeted strategies that increased customer engagement and boosted sales.
- Oversaw day to day business while ensuring daily, weekly and monthly goals were met.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Participated in weekly conference calls with the company and other brands.
- Prioritized customer satisfaction and utilized feedback to enhance customer experience.
- Assisted in resolving customer complaints promptly to ensure satisfaction and loyalty.
- Coordinated staff schedules to maximize coverage during peak hours, reducing wait times for customers.
- Implemented process improvements to streamline operations and enhance service efficiency.
- Conducted regular staff meetings to communicate goals, updates, and performance expectations.
- Implemented process improvements that streamlined operations and improved service delivery.
- Balanced registers, monitored supply and maintained/created work schedules.
- Managed daily cash intake by counting out registers and tabulating profits.
- Supported employees in achieving their tasks to maintain workflow during peak times. during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Cashier
JCPenney
Dothan, AL
11.2020 - 01.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members on cash register operations, stock procedures, and customer service techniques to enhance team efficiency.
- Helped with purchases and signed customers up for rewards programs.
- Used suggestive selling techniques to promote add-on sales.
- Assisted customers with their purchases by guiding them through the checkout process. and signed customers up for rewards programs.
- Employed suggestive selling techniques to encourage add-on purchases and enhance customer shopping experience.
Cashier-trainer/shift lead
Kentucky Fried Chicken
Dothan, AL
08.2014 - 02.2015
- Cultivated customer relationships by providing friendly greetings and attentive service.
- Anticipated and addressed customer needs through personalized responses to specific requests.
Education
Associate of Applied Science - Medical Assisting
George C Wallace Community College
Dothan, ALHigh School Diploma -
Northview High School
Dothan, ALSkills
- Clinical Anatomy
- Understands Medical Procedures
- Cosmetic procedure support
- Wound Care
- Sterilization & infection control standards
- Aseptic technique
- Patient engagement
- Patient education
- Medical records updates
- Charting Expertise
- Documentation
- HIPAA Compliance
- Insurance form processing
- Medical Billing
- Prescription refill coordination
- Appointment Scheduling
- Scheduling and Coordinating
- Routine Laboratory Testing
- Diagnostic Testing
- Operating EKG Equipment
- Medication administration
- Examination Preparation
- Complex Problem Solving
- Decision Making
- Critical Thinking
- Staff Training
- Onboarding and Orientation
- Team Leadership
- Operations management
- Verbal and Written Communication
- Patient education
- Wound care
- Skin anatomy expertise
- Dermatology assistance
- Aseptic technique
- Skincare product knowledge
- Laboratory specimen handling
- Patient scheduling
- Insurance verification
- Conflict resolution
- Attention to detail
- Appointment scheduling
- Allergy testing
- Venipuncture and phlebotomy
- EMR / EHR
- Telehealth coordination
- Insurance authorizations
- Data entry
- Direct patient care
- Patient flow management
- Payment collection
Timeline
Certified Dermatology Medical Assistant
Peachtree Dermatologist Associates
06.2024 - Current
Medical Assistant
Psychiatric Professionals Of Georgia
08.2023 - 06.2024
Medical Assistant Intern
Flowers Hospital
01.2022 - 05.2023
Personal Shopper / merchandiser/Merchandise Stocker
Sam's Club
01.2021 - 05.2023
Cashier
JCPenney
11.2020 - 01.2021
Shift Manager
Zoe's Kitchen Inc.
04.2018 - 03.2023
Cashier-trainer/shift lead
Kentucky Fried Chicken
08.2014 - 02.2015
Associate of Applied Science - Medical Assisting
George C Wallace Community College
High School Diploma -
Northview High School