Tamini Zingale
Summary
Talented Performance and Learning Specialist skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Spanish speaker with the ability to translate Ability to prioritize tasks and hone in on the overall impact of the business. Excellent with customer support services Skilled at learning new concepts quickly while working well under pressure Ability to manage priorities and multiple tasks simultaneously Knowledge of Microsoft Word, Outlook, Excel, Power Point, Oracle, and LMS
Overview
8
8
years of professional experience
Work History
Performance and Learning Specialist
Chewy
01.2021 - Current
- Conducting training for new hire team members on systems, promoting Best in Class Customer service and problem-solving.,
- Conducting coaching and feedback sessions to new team members on how to deliver that 7-star customer service and how to be successful in producing company standard Key Performance indicators
- Collaboration with business partners on strategies that will improve learning and development environment such as adult learning concepts, learning sessions, etc
- Perform coaching that gives guidance on proper techniques on how to de-escalate situations.
- Explained goals and expectations required of trainees.
Customer Service Representative
Chewy 3251
07.2020 - Current
- Engage with customers that call in to place orders, ask questions about products, and help with any issues.
- Familiarizing with company resources to ensure documentation is detailed as possible
- Enhanced customer satisfaction with fast, knowledgeable service.
- Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and other team members.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Senior Account Coordinator
Laser Facility Management
03.2019 - 03.2020
- Researched competitors offerings and presence in assigned territories.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Contacted proper individuals when issues required escalation.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
Manager/Bartender Shift Manager
World Of Beer
08.2016 - 08.2019
- Supervised cleanliness of guest service areas before, during and after service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
Hotel Front Desk Receptionist
Hampton Inn Ft. Lauderdale/Downtown Las Olas Area
02.2018 - 03.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Posted incidental charges to ledgers, manually or by using computers.
- Assisted guests at check-in, providing information on various services within hotel.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted, registered and assigned rooms to hotel or motel guests.
Server
Buffalo Wild Wings
09.2015 - 09.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
Education
Associate of Arts - Criminal Justice
Broward College
Davie, FL05.2009
Skills
- Educational Support
- People Skills
- Relationship Building
- Team Building
- Bilingual
- Training & Development
- Friendly, Positive Attitude
- Active Listening
- Computer Skills
- Organizational Skills
- Online Training
Languages
Spanish
Native or Bilingual
Timeline
Performance and Learning Specialist
Chewy
01.2021 - Current
Customer Service Representative
Chewy 3251
07.2020 - Current
Senior Account Coordinator
Laser Facility Management
03.2019 - 03.2020
Hotel Front Desk Receptionist
Hampton Inn Ft. Lauderdale/Downtown Las Olas Area
02.2018 - 03.2018
Manager/Bartender Shift Manager
World Of Beer
08.2016 - 08.2019
Server
Buffalo Wild Wings
09.2015 - 09.2017
Associate of Arts - Criminal Justice
Broward College
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