Tamir Robertson
Muskegon,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to 4 years of relevant work experience to your team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Trinity Health
07.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
Patient Care Associate
Trinity Health
04.2021 - 07.2022
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Home Health Aide
AdvisaCare
01.2021 - 04.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Direct Care Worker
American House
07.2019 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
High School Diploma -
Muskegon Covenant Academy
Muskegon05.2017
Skills
- HIPAA Compliance
- Customer Service
- Work Quality Evaluation
- Pre-Admission Requests
- Patient Check-In
- Insurance Verification
- Problem-Solving
- Multitasking and Organization
- Patient Registration
- Excellent Communication
- Progress Documentation
- Care Plan Assessment
- Verbal and Written Communication
- Patient Care
- Vital Signs Monitoring
- CNA Certification
- Patient Services
Certification
- CNA - Certified Nurse Assistant
Timeline
Patient Access Representative
Trinity Health
07.2022 - Current
Patient Care Associate
Trinity Health
04.2021 - 07.2022
Home Health Aide
AdvisaCare
01.2021 - 04.2021
Direct Care Worker
American House
07.2019 - 01.2021
High School Diploma -
Muskegon Covenant Academy
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