Summary
Overview
Work History
Education
Skills
Websites
Certification
Technology Summary
Personal Information
PC Building
Languages
Timeline
Generic

Tamir Witherspoon

Winston-Salem,NC

Summary

Friendly IT Technician with over 7 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Workstation Support

Duke Energy (Contractor)
09.2022 - Current
  • Addressed high-priority incidents promptly, mitigating negative impacts on business operations caused by workstation downtime or performance degradation.
  • Assisted in migration of user data during hardware upgrades, minimizing disruptions to daily operations.
  • Diagnosed and troubleshoot hardware, software and network issues.
  • Facilitated employee transition processes during departmental or role changes by ensuring seamless workstation migration and data transfer.
  • Maximized end-user satisfaction by providing timely and professional support for workstation-related issues.
  • Purchased, setup and installed new computers.
  • Enhanced helpdesk ticketing system, resulting in 50% reduction in support call turnaround time.

Desktop Support Technician

Mphasis
05.2022 - 09.2022
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Played crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Purchased, setup and installed new computers.
  • Provided exceptional customer service, resolving high volume of helpdesk tickets within established timeframes.
  • Enhanced helpdesk ticketing system, resulting in 50% reduction in support call turnaround time.

Application Support Specialist

ImageTrend
03.2022 - 04.2022
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Provided training to end users on new and updated systems and software.
  • Improved customer satisfaction by providing timely and efficient support for various applications.

Smb Technician 1

Square Trade, Inc (Remote)
08.2020 - 03.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshoot and resolved desktop issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Answered questions and provided information to customers about new software or hardware.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Traveling Field Service Technician

IBM
01.2019 - 06.2020
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $1000.

Pc Technician

Forsyth Technical Community College
05.2018 - 08.2018
  • Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
  • Optimized PC security by installing antivirus software and implementing best practices for data protection.
  • Enhanced system performance by troubleshooting and resolving hardware and software issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Customer Service Representative

Conduent
08.2017 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Education

Associate of Applied Science in Information Technology - Information Technology

Purdue University Global
Remote
05.2023

Associate of Applied Science - IT Technical Support And Service

Forsyth Technical Community College
Winston-Salem, NC
05.2019

Help Desk Certificate -

Forsyth Technical Community College
Winston-Salem, NC
05.2019

High School Diploma -

Middle College of Forsyth Tech
Winston-Salem, NC
05.2016

Skills

  • Operating System Support
  • Help Desk Support
  • Software Installation
  • Hardware Installation
  • Hardware troubleshooting
  • Asset Management
  • Remote Support
  • Technical support expertise
  • Device configuration
  • User Account Management
  • Customer Service
  • Desktop support

Certification

IT Fundamentals, 05/2018, CompTIA

Technology Summary

Windows 7/8/10, MAC OS, Android, IOS, Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, Processors, and GPU (Graphic cards)

Personal Information

Title: IT Support Specialist

PC Building

Built Two personal computers for gaming and personal use, Purchase parts and spent time putting them together

Languages

English
Native or Bilingual

Timeline

Workstation Support

Duke Energy (Contractor)
09.2022 - Current

Desktop Support Technician

Mphasis
05.2022 - 09.2022

Application Support Specialist

ImageTrend
03.2022 - 04.2022

Smb Technician 1

Square Trade, Inc (Remote)
08.2020 - 03.2022

Traveling Field Service Technician

IBM
01.2019 - 06.2020

Pc Technician

Forsyth Technical Community College
05.2018 - 08.2018

Customer Service Representative

Conduent
08.2017 - 05.2018

Associate of Applied Science in Information Technology - Information Technology

Purdue University Global

Associate of Applied Science - IT Technical Support And Service

Forsyth Technical Community College

Help Desk Certificate -

Forsyth Technical Community College

High School Diploma -

Middle College of Forsyth Tech

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Tamir Witherspoon