Tamira Ashford

Intimissimi, Dallas Galleria – Sales Lead (Key Holder)
As a Sales Lead, I delivered personalized, one-on-one service to ensure customer satisfaction in the intimate apparel sector. I focused on creating a comfortable shopping environment by building genuine customer connections, offering tailored assistance, and addressing concerns promptly. I worked with a customer-centric team, contributing to Intimissimi’s reputation for exceptional service. In addition to customer service, I opened and closed the store periodically, handling register counts, deposits, and daily paperwork. I also managed inventory tasks, including receiving and processing shipments and restocking shelves to maintain optimal product availability.

Leadership and Supervision: Led and trained the sales team, managed schedules, and ensured sales targets and customer service standards were met.
Operational Management: Assisted the store manager with daily operations, including opening/closing procedures, policy compliance, and inventory control.
Sales and Performance: Monitored sales, set goals, and implemented strategies to drive performance.
Customer Service Excellence: Resolved escalated customer issues and ensured high service standards across the store.
Training and Development: Trained staff, hired new employees, identified skill gaps, and developed improvement plans.
Inventory and Merchandising: Managed inventory, received shipments, and optimized merchandising to increase sales.
Team Support: Supported administrative tasks, managed schedules, and promoted a positive work environment.
Problem-Solving: Resolved operational challenges and conflicts among team members.
Reporting and Analysis: Generated sales and inventory reports, providing insights to management.
Compliance and Security: Ensured policy compliance, maintained a secure environment, and implemented loss prevention measures.
Paperwork and Auditing: Maintained financial accuracy, conducted audits, reconciled inventory, and ensured compliance with regulations.
Cash Handling and Efficiency: Managed cash registers, balanced daily transactions, and optimized opening/closing processes.
Merchandising and Store Appearance: Enhanced store layout for promotions, maintained cleanliness, and rotated displays to drive sales.

Sales Supervisor
Team Management: Supervised and trained sales associates, set sales targets, and ensured performance goals were met.
Customer Service: Led by example in delivering excellent service and resolving escalated customer issues.
Sales & Performance: Monitored sales metrics, analyzed trends, and implemented strategies to boost sales.
Inventory Management: Managed inventory, received shipments, and optimized merchandising.
Operational Support: Opened/closed the store, ensured policy adherence, and handled administrative tasks.
Problem-Solving: Resolved customer complaints, team conflicts, and operational issues.
Training: Provided ongoing training, identified improvement areas, and coached staff.
Reporting: Generated sales and inventory reports for higher management.
Compliance: Maintained a clean, safe store environment and enforced security measures.

Sales Associate
Customer Service: Assisted customers with product selection, provided merchandise information, and ensured a positive shopping experience.
Sales: Engaged customers, suggested complementary items, and promoted deals to drive sales.
Cashier: Processed transactions, handled payments, and managed the cash register.
Stocking & Merchandising: Restocked shelves, maintained displays, and ensured an appealing store layout.
Cleanliness: Kept the store, fitting rooms, and common areas clean and organized.
Product Knowledge: Stayed updated on product details to make informed recommendations.
Teamwork: Collaborated with team members to enhance store efficiency.
Loss Prevention: Assisted in preventing theft and ensuring store security.