Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamira Babineaux

Houston

Summary

Experienced Customer Service Professional with a proven record of providing exceptional service and support in various industries. Exceptional ability to communicate effectively with customers, address their concerns and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly n high-pressure situations. Adept to using CRM software and other tools to manage customer interactions.

Overview

2
2
years of professional experience

Work History

Pharmacy Customer Service Representative

CVS
11.2021 - 05.2022
  • Prescription management, the caregiver process for linking accounts, prescription refills, order status inquiries, account management request including password resets and managing account preferences.
  • Helped large volume of customers everyday with positive attitude and focus on customer satisfaction enhanced customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments.


Patient Care Advocate

Express Scripts
06.2022 - 10.2022
  • Answered incoming calls and addressed questions from patients and health care providers
  • Assisted patients by accurately entering new or refill prescriptions into the pharmacy information system, ensuring precise data handling.
  • Drug coverage
  • Discussed medications, insurance and prior authorization with patients.

Customer Service Representative

Walmart
10.2022 - 02.2023
  • Answered inbound calls from card holders addressing fraud concerns, created compromised claims, canceled fraudulent orders
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Alorica
04.2023 - 04.2023
  • Assisted customers with questions regarding their tax return.
  • Processed refunds for company products

Customer Service Representative

Alorica
05.2023 - Current
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Reached out to approximately number account holders daily.
  • Use scripted conversation prompts to convey current account information and obtain payments

Education

High School Diploma -

Wheatley High School
Houston, TX
06.2018

Skills

  • Call Management
  • Payment Processing
  • Technical Support
  • Documentation
  • Order Processing
  • Account Management
  • Microsoft Outlook
  • CRM Management
  • Call Center Operations
  • Call center experience
  • Complaint Handling

Timeline

Customer Service Representative

Alorica
05.2023 - Current

Customer Service Representative

Alorica
04.2023 - 04.2023

Customer Service Representative

Walmart
10.2022 - 02.2023

Patient Care Advocate

Express Scripts
06.2022 - 10.2022

Pharmacy Customer Service Representative

CVS
11.2021 - 05.2022

High School Diploma -

Wheatley High School
Tamira Babineaux