Tamira Battista
Strasburg,Virginia
Summary
Accomplished Certified Clinical Medical Assistant with a proven track record through efficient scheduling and room management. Skilled in HIPAA compliance and known for exceptional professionalism and ethics. Trained in healthcare software usage, ensuring seamless patient care coordination.
Knowledgeable with solid foundation in clinical procedures and patient care. Provided critical support in fast-paced medical environment, ensuring smooth operations and patient satisfaction. Demonstrated expertise in phlebotomy and EKGs, enhancing patient experience and workflow efficiency.
Overview
31
31
years of professional experience
5
5
Certifications
Work History
Certified Clinical Medical Assistant
National Spine and Pain Center
04.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as personal information, medical information and blood pressure and weight.
- Called and faxed pharmacies and insurance companies to submit prescriptions, prior authorizations, refills and problem resolution.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Office Manager/Certified Clinical Medical Assistant
Spero
05.2021 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or patient portal correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Office Manager/Certified Clinical Medical Assistant
Encompass Health Partners
03.2019 - 03.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Owner/Operator Manager
Peaceful Energies
01.2000 - 03.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Medical Assistant/Certified Phlebotomy Technician
Valley Health System
03.1994 - 12.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Certification - Certified Clinical Medical Assistant
Lord Fairfax Community College
Middletown, VA05-2013
Ph.D. - Natural Health
Clayton College
Birmingham, AL03-2008
No Degree - Marketing, Fashion Merchandising
Johnson And Wales College
Providence, RI05-1990
High School Diploma -
North Stafford High School
Stafford, VA06-1989
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Medical history recording
- Medical office procedures
- Clinical documentation
- Exceptional customer service
- Specimens collection and processing
- Professionalism and ethics
- Patient scheduling
- Healthcare software usage
- Adaptable and flexible
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Certified Clinical Medical Assistant
National Spine and Pain Center
04.2022 - Current
Office Manager/Certified Clinical Medical Assistant
Spero
05.2021 - 04.2022
Office Manager/Certified Clinical Medical Assistant
Encompass Health Partners
03.2019 - 03.2021
Owner/Operator Manager
Peaceful Energies
01.2000 - 03.2019
Medical Assistant/Certified Phlebotomy Technician
Valley Health System
03.1994 - 12.2013
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Certification - Certified Clinical Medical Assistant
Lord Fairfax Community College
Ph.D. - Natural Health
Clayton College
No Degree - Marketing, Fashion Merchandising
Johnson And Wales College
High School Diploma -
North Stafford High School
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