Tamira Felix
Moreno Valley,CA
Summary
A motivated professional with an aptitude for creative problem solving, exceptional management, and a keen ability meet and exceed expectations and quotas, while maintaining excellent customer satisfaction ratings. Communicative and personable, with the ability to train and develop phenomenal talent, adapt to changing environments and processes, and serve customers with poise and professionalism for optimal satisfaction and retention.
Overview
15
15
years of professional experience
Work History
Warehouse Team Member - Order Fulfillment
AMAZON FULFILLMENT CENTER
MORENO VALLEY, CA
01.2019 - 01.2020
- Reviewed inventory reports to ensure proper receipt, and stocking of incoming inventory
- Reviewed customer orders and quickly located and pulled necessary items to satisfy service level agreements
- Loaded completed shipments onto trucks to route to final destinations
- Utilized RF scanners to scan barcodes on items, and viewed prompts on screens to maintain efficiency
- Consulted with floor management and team leaders to troubleshoot software issues and fulfillment-related concerns
- Reported quality issues in a timely manner to support ongoing customer satisfaction.
Sales Floor Associate / Cashier
DOLLAR TREE
LOS ANGELES, CA
01.2018 - 01.2019
- Provide exceptional customer service to all customers, co-workers, and management
- Process sales transactions for all customers at assigned register, verify incoming cash against order totals, and inspect currency for authenticity
- Assist customer with locating merchandise throughout the store, and answered questions about item availability when needed
- Verify opening balance in register prior to start of shift, and balance register at the end of shift to ensure accuracy according to cash and credit receipts
- Maintain cleanliness throughout workspace, and report any hazardous instances immediately to ensure employee and customer safety.
Secretary
Christian Enrichment Center
Torrance, CA
01.2009 - 01.2018
- Manage the church calendar including activities, pastor speaking engagements, community service events, and outreach opportunities
- Collaborate with partner churches to coordinate events, ensuring ongoing support and participation
- Work with CFO to collect and apply tithes, offering, and other donations, and monitor payments for special events to ensure distribution to proper ministry
- Build and maintain a rapport with members, staff, and visitors to embody the church's mission.
Shift Manager
The Coffee Bean and Tea Leaf
El Segundo, CA
01.2007 - 01.2009
- Directed associates to ensure compliance with all operating procedures while providing exceptional customer service, ensuring total customer satisfaction, repeat business, and increased sales and revenue
- Monitored supplies and inventory, collaborated with store management to replenish paper goods, order bakery items, and ensure an abundant supply of coffee and tea ingredients
- Managed employee scheduling, time off requests, call-out coverage, performance reviews, and disciplinary actions.
Shift Manager
McDonald's
Los Angeles, CA
01.2005 - 01.2007
- Planned shift coverage according to peak business hours, monitored employee performance during shift, ensuring adherence to company standards, compliance with safety and security measures, while providing excellent customer service
- Communicated with following shift manager to provide updates on call-offs, shift coverages, supply or ingredient shortages, and any issues that require additional assistance.
Education
Medical Assistant - Health Management And Clinical Assistance
Bryman College
Los Angeles, CA03-2004
Skills
- Customer Satisfaction
- Retail Sales
- Customer Service
- Leadership
- Training and Mentoring
- Office Administration
- Business Technology
- Cash Handling
- Quota Attainment
- Operational Improvements
- Warehouse Support
- Office/Calendar Management
- Order Fulfilment
- Merchandising/Restocking
- Hiring and Recruitment
- Conflict Resolution
- Loss Prevention
- Product Inspection
- Inventory Restocking
- Leadership Qualities
- Inventory Software
- Records Management
- Freight Labeling
Timeline
Warehouse Team Member - Order Fulfillment
AMAZON FULFILLMENT CENTER
01.2019 - 01.2020
Sales Floor Associate / Cashier
DOLLAR TREE
01.2018 - 01.2019
Secretary
Christian Enrichment Center
01.2009 - 01.2018
Shift Manager
The Coffee Bean and Tea Leaf
01.2007 - 01.2009
Shift Manager
McDonald's
01.2005 - 01.2007
Medical Assistant - Health Management And Clinical Assistance
Bryman College
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