Tamira Forte
Baltimore,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Workers' Compensation Coordinator
Centers For Advanced Orthopedics
7556 Teague Rd Hanover MD 21076
04.2017 - Current
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Optimized the use of electronic claims submission systems to expedite claim processing times.
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
- Developed training materials for newly hired Benefits Verification Specialists, enhancing team productivity levels.
- Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
Administrative Assistant
Central Maryland Urology Associates
10710 Charter Dr Suite 130, Columbia, MD 21044
08.2016 - 04.2017
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Supervisor of Operations
Maryland Health Connection
Catonsville, MD
05.2015 - 02.2016
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Front Desk Supervisor
Nasseri Clinic Of Arthritic & Rheumatic Diseases
700 Geipe Rd Catonsville MD 21228
03.2013 - 05.2015
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved patient experience and reduced waiting times.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Health Services Management
University of Maryland Global Campus
3501 University Blvd Adelphi, MD 2078305.2024
Skills
- Claims Management
- Policy Interpretation
- Professionalism
- Teamwork Abilities
- Medical Terminology
- Active Listening
- Regulatory Compliance
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Insurance Knowledge
- Customer Service
Accomplishments
Deans list
Upsilon Phi Delta The National Honors Society of the Association of University Program in Health Administration.
Timeline
Workers' Compensation Coordinator
Centers For Advanced Orthopedics
04.2017 - Current
Administrative Assistant
Central Maryland Urology Associates
08.2016 - 04.2017
Supervisor of Operations
Maryland Health Connection
05.2015 - 02.2016
Front Desk Supervisor
Nasseri Clinic Of Arthritic & Rheumatic Diseases
03.2013 - 05.2015
Bachelor of Science - Health Services Management
University of Maryland Global Campus