Tamira Forte
Baltimore,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Workers' Compensation Coordinator
Centers For Advanced Orthopedics
04.2017 - Current
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Optimized the use of electronic claims submission systems to expedite claim processing times.
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
- Developed training materials for newly hired Benefits Verification Specialists, enhancing team productivity levels.
- Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
Administrative Assistant
Central Maryland Urology Associates
08.2016 - 04.2017
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Supervisor of Operations
Maryland Health Connection
05.2015 - 02.2016
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Front Desk Supervisor
Nasseri Clinic Of Arthritic & Rheumatic Diseases
03.2013 - 05.2015
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved patient experience and reduced waiting times.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied patients
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Health Services Management
University of Maryland Global Campus
3501 University Blvd Adelphi, MD 2078305.2024
Skills
- Claims Management
- Policy Interpretation
- Professionalism
- Teamwork Abilities
- Medical Terminology
- Active Listening
- Regulatory Compliance
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Insurance Knowledge
- Customer Service
Accomplishments
Deans list
Upsilon Phi Delta The National Honors Society of the Association of University Program in Health Administration.
Timeline
Workers' Compensation Coordinator
Centers For Advanced Orthopedics
04.2017 - Current
Administrative Assistant
Central Maryland Urology Associates
08.2016 - 04.2017
Supervisor of Operations
Maryland Health Connection
05.2015 - 02.2016
Front Desk Supervisor
Nasseri Clinic Of Arthritic & Rheumatic Diseases
03.2013 - 05.2015
Bachelor of Science - Health Services Management
University of Maryland Global Campus
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