Tamira Hall

• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Increased team productivity by streamlining processes and implementing more efficient systems.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Transformed underperforming teams into productive, profitable teams.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Conducted training and change management processes to improve operations.
• Collaborated with Area Managers to develop operational techniques and production processes.
• Developed and executed plans to monitor standard process adherence.
• Successfully completed special projects to exceed goals of both scan compliance, stow whip and rates. Bringing forth some of the highest rates in the department.
• Surpassed team goals by partnering with Area and Operation Managers to implement best practices and protocols.
• Implemented outstanding organizational and problem solving skills running dock operations, meeting goals without compromising safety and compliance.
• Volunteered to help with special projects of varying degrees of complexity, taking on ownership and completing projects with high success rates.
• Performed troubleshooting to resolve issues with equipment, devices and products.
• Oversaw daily operations and shipping and handling processes.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies. Trained several Tier 1 Associates that are now Tier 3 Process Assistants, Yard Marshalls or Ambassadors.
• Supervised warehouse operations by managing employees during shifts.
• Completed daily operations on time and maintained high standards of accuracy.

• Provided Outstanding customer service for a work from home employer. I virtually resolved customer inquiries and complaints in a timely and empathetic manner.
• Answered numerous calls per day by addressing customer inquiries, solving problems and providing new product information.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Supported customers and fielded questions regarding merchandising and pricing.
• Dedicated to continuously improving sales abilities and product knowledge.
• Provided an elevated customer experience to generate a loyal clientèle.

• Independently contracted customer service representative, for a work from home company.
• Proficiently provided excellent customer service for several Insurance and Health companies.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Provided an elevated customer experience to generate a loyal clientele.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Due to establishing a great rapport with customers, I was quickly promoted from customer service to internet & chat support.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Met or exceeded service and quality standards every review period.
• Acted professionally and patiently when addressing negative customer feedback.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.

Assisted General Manager in the daily management of the restaurant, including inventory, banking transactions, payroll and customer services

Assisted Store Supervisor in the daily management of the restaurant, including inventory, banking transactions and customer services.