Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamira Swain

Harker Heights,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Dental Assistant

InGenesis
Fort Cavazos, TX
04.2017 - Current
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Ordered supplies necessary for daily operations of the practice.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.

Dental Assistant

First Impression Dentistry
Austin, TX
10.2015 - 03.2017
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Ordered supplies necessary for daily operations of the practice.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Scheduled appointments between clients and customers and internal staff members.
  • Processed credit card payments from customers using online payment systems.

  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Cashier

Panera Bread
Killeen, TX
07.2014 - 02.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.

Sales Associate

Charlotte Russe
Killeen, TX
06.2014 - 08.2014
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Dental Assisting

Everest Institute
Austin, TX
10.2015

Skills

  • Clinical Support
  • Inventory Management
  • Patient Services
  • Procedure Support
  • Patient Relations
  • Knowledgeable in Microsoft
  • Patient Records Gathering
  • Patient Schedule Management
  • Data Entry
  • Scheduling
  • Customer Service

Timeline

Dental Assistant

InGenesis
04.2017 - Current

Dental Assistant

First Impression Dentistry
10.2015 - 03.2017

Cashier

Panera Bread
07.2014 - 02.2015

Sales Associate

Charlotte Russe
06.2014 - 08.2014

Dental Assisting

Everest Institute

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Tamira Swain