Tamirah Hedgepeth

Provide classroom support with a focus on students exhibiting behavioral challenges. Assist in implementing academic activities, behavior management strategies, and daily routines while collaborating with teachers to maintain a structured learning environment.

Responded to a high volume of incoming calls, emails, and other communications to ensure complete customer satisfaction. Supported a salesforce of 400+ representatives and a sales management team serving a customer base of over 7,000. Resolved invoice discrepancies, issued credits, and ensured accurate pricing and incentive payments. Delivered accurate product and service information while efficiently addressing customer concerns and fulfilling their needs with speed and precision.

Handled an average of 80+ daily calls, emails, and faxes in a high-volume call center, consistently delivering exceptional customer service. Utilized strong communication and problem-solving skills to resolve issues, answer inquiries, and support customers with copay card programs and account concerns. Maintained accurate records using CAPS for case management and identified service trends through account evaluations. Collaborated with team members and leadership to manage high-level concerns, improve customer satisfaction, and ensure timely resolutions. Proactively engaged in training and development to support ongoing performance improvement.

Efficiently managed high volumes of inbound and outbound customer calls in a fast-paced, challenging call center environment. Handled customer complaints and negative feedback with empathy, professionalism, and patience. De-escalated difficult situations calmly and effectively. Processed electronic requests for new Durable Medical Equipment (DME) orders, ensuring accuracy and timely follow-up.

Managed a high volume of inbound and outbound calls in a fast-paced, challenging call center environment. Resolved customer product complaints with empathy and professionalism, while defusing volatile situations calmly. Accurately gathered and verified customer information for tracking purposes, ensuring efficient and effective service.

Managed a high volume of inbound and outbound calls in a fast-paced call center environment, resolving customer service, pricing, and technical issues through clear and specific questioning. Addressed and resolved product complaints with empathy, professionalism, and calmness, while defusing volatile situations. Documented, researched, and resolved customer issues efficiently, and referred unresolved grievances to the appropriate departments for further investigation.

Processed an average of 100 prescriptions daily, resolving insurance rejections and billing issues efficiently. Assisted pharmacy staff with inventory management, purchasing, and receiving, while ensuring shelves were stocked, rotated, and free of expired medications. Operated the cash register, handling cash, checks, and charge transactions with accuracy.

Led classroom activities, including tutoring and homework support, while managing student records and daily attendance. Supervised students in classrooms, halls, and the gym, enforcing rules and ensuring a safe, productive environment. Distributed classroom materials and maintained a clean, sanitized space for student health and classroom efficiency. Led small group sessions to support student learning objectives and reinforce classroom instruction.

Provided top-notch administrative support to office staff, ensuring smooth operations and minimal interruptions. Managed incoming calls, visitors, and mail, directing them to the appropriate staff. Handled office inventory, restocking supplies and placing orders to maintain stock levels. Addressed customer inquiries, resolved issues, and escalated when necessary. Assisted with various office tasks, including phone calls, filing, photocopying, and faxing.