Tamires Nunes
Boca Raton,United States
Summary
Enthusiastic Sales and Customer Experience professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales And Project Management
Centerline Design Build
01.2017 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Drove sales by developing multi-million dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Communicated product quality and market comparisons by creating sales presentations.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
National Account Manager
Chetu, Inc.
10.2021 - 01.2022
- Identified profitable business leads and built pipeline of prospective customers.
- Supported senior management in increasing website traffic.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Tracked sales data to assess trends and make proactive strategy changes.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
- Resolved complex problems to positively impact sales and business direction.
- Boosted sales by 20%, territory by 18% and market share by 20% using cross-selling techniques.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Brought lapsed accounts back to active status and providing additional revenue.
- Improved bottom-line profits by creating new product penetration and retail market opportunities.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Increased market penetration by growing brand awareness.
Sales Marketing Executive
RoboMQ
03.2014 - 11.2018
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Education
Bachelor of Arts - Business Administration
University of Maryland-College Park
College Park, MD01.2011
Skills
- Sales
- Revenue Generation
- Customer Service
- Account development
- Client Service
- Customer Success Management
- Sales Presentations
- Upselling and Cross Selling
- Customer retention abilities
- Sales demonstration
- Relationship selling
- Email Marketing
- Marketing Strategy
- Advertising
- Customer Service Management
- Project Management
- Client presentations
- Sales strategy development
- Training and mentoring
- Proposal Writing
- Meeting facilitation
- Account Management
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
National Account Manager
Chetu, Inc.
10.2021 - 01.2022
Sales And Project Management
Centerline Design Build
01.2017 - Current
Sales Marketing Executive
RoboMQ
03.2014 - 11.2018
Bachelor of Arts - Business Administration
University of Maryland-College Park
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