Tamiri Andrews
Watauga,TX
Summary
Dynamic professional with a proven track record in customer support and problem-solving, demonstrated at First American Payment Systems. Skilled in data entry and call control, I excel in enhancing customer satisfaction and streamlining operations. My experience as a Childcare Teacher and Retail Sales Associate has honed my ability to maintain high standards of service, achieving significant improvements in client engagement and operational efficiency.
Overview
10
10
years of professional experience
Work History
Call Center Representative
First American Payment Systems
07.2019 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Childcare Teacher
Gateway North Fort Worth
04.2017 - 08.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
Childcare Teacher
Children's Lighthouse
05.2015 - 01.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
Retail Sales Associate
Kohls Department Store
10.2014 - 04.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Arts - Arts
Tarrant County College District
Fort Worth, TX09.2018
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Control
- Answering questions
- Payment Processing
- Gathering information
- Inbound Phone Call Management
Timeline
Call Center Representative
First American Payment Systems
07.2019 - Current
Childcare Teacher
Gateway North Fort Worth
04.2017 - 08.2021
Childcare Teacher
Children's Lighthouse
05.2015 - 01.2017
Retail Sales Associate
Kohls Department Store
10.2014 - 04.2015
Associate of Arts - Arts
Tarrant County College District
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