Summary
Overview
Work History
Education
Skills
Timeline
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TAMIRICA A. HAYES

TAMIRICA A. HAYES

Snellville,GA

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Experienced in account management, life insurance sales and marketing and construction coordination. Achieved significant success in managing and developing various constructions projects as well. Competent at adapting easily to ever changing environments to ensure bottom-line success. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Verbal and written communication Team leadership and collaboration Organizational Development Strategic Sales Planning Sales Cycle Management Administrative support Performance improvement Salesforce/Workbench & CSG Problem Resolution Sales and Marketing Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths. Thriving Development Manager with travel and relocation availability. Outstanding business and financial acumen with abilities in trend forecasting and preparing presentations. Specialties include import and export distribution, key account management and product re-engineering. First-rate leadership, team building and organizational skills.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Commercial Development

, GA
  • Developed strong working relationships with property management and leasing staff of MDU properties and leverages their support through on-site programs and events
  • Demonstrated advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units
  • Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet, voice and XH
  • Met and exceeded sales goals including net add improvement and penetration goals as established by local market
  • Drove customer acquisition, awareness, retention and interest in XFINITY products, bundles and offered at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools)
  • Proactively followed-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues
  • Called on and visited all new build MDU properties on regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth
  • Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps, and other software programs and social media to drive online marketing efforts.

Sales Manager

Ameritas Life Insurance Co
06.2022 - Current
  • Maintained high standards of customer service by building relationship with clients
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high- stress situations
  • Assessed the amount of coverage required and the type of policy that suits the client’s needs
  • Explained the features, benefits, and costs associated with each option, helping clients make informed decisions
  • Helped clients to set up premium payment arrangements and educate them on different payment options.

Community Account Manager

Comcast, Xfinity
Atlanta, GA
09.2018 - 05.2022
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Contacted customers to assess satisfaction and current needs.

Business Account Manager

Comcast Business
Alpharetta, GA
06.2015 - 09.2016
  • Prospecting, lead generation and outside B2B sales of Comcast’s wide-ranging business solution ns to small and medium sized businesses, which include advance business phone systems, communication solutions, internet, data, video and voice
  • Over 860 prospects uncovered with closing ratio of 9.76%
  • Ensured order entry accuracy and services to process through Salesforce while maintaining tight deadlines in a rapidly changing environment with the most cost effective way to minimize construction cost
  • Generated over $249,000 in contract revenue in Q1 of 2016, receiving pacesetter award for overachieving goals for January at 139%, March at 137% with 9.65% market penetration rate
  • Built, developed and managed projects that required over $30,000 in construction cost, by designing a construction justification model to be approved by our VP of Sales and Finance Director
  • Prioritizing high pressure situations while managing multiple tasks at once with attention to detail over pre and post wire installation of Comcast services in a fast-paced environment
  • Ensured systems outages issues are handled in a timely and effective manner through systematic diagnosis.

Retail Sales & Support Consultant

COMCAST Cable
Alpharetta, GA
03.2014 - 06.2015
  • Served an average of 25-50 customers per day in a fast-paced retail environment for various needs, including new products, shipments, order delivery, bill analysis, customer escalation, and order shipment
  • Created a one-stop shop environment to ensure client satisfactions
  • Achieved an average of over 100% on monthly scorecard
  • Achieved 114% YTD in overall value 140% in Gross sales
  • Ranked top 5% of all sales consultants in the Big South Region.

Direct Sales Representative

COMCAST
Hattiesburg, MS
10.2012 - 03.2014
  • Designed all door to door presentations to facilitate all selling of cable services for all customers and assisted to maximize all profits for customer
  • Recommended strategies to retain all cable services and provided accurate information for same
  • Maintained knowledge on all products and services and present all information appropriately and collaborated with customers and provided information on all installation fees and campaign requirements
  • Monitored all complaints and leads for sales and ensure response within required time-frame and maintained all appointments with customers and participate in various training programs and meetings
  • Performed regular follow up to maintain customer satisfaction at all times and maintained all sales quotas and prepared all orders and installation of services required to customers.

Sales Manager

CABL-CABLE CONTRACTORS
Hattiesburg, MS
02.2009 - 10.2012
  • Consistently achieved 100+% of quota and ranked #2 in District for 1 month
  • Explained and sold services available to our subscribers, maintaining minimum sales quotas, and writing orders for installation of services
  • Occasionally performed subscriber audits of illegal service for the purpose of obtaining leads
  • Educated employees on operating systems; troubleshot and repaired products.

Education

MBA -

Women’s Entrepreneurship Cornell University, University of Phoenix

MBA - Business Administration And Management

University of Phoenix
Tempe, AZ
02.2016 - 10.2018

B.S - Health & Human Sciences

University of Southern Mississippi
Hattiesburg, MS
08.1994 - 05.1998

Skills

Sales, management, account management, customer service

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Timeline

Sales Manager

Ameritas Life Insurance Co
06.2022 - Current

Community Account Manager

Comcast, Xfinity
09.2018 - 05.2022

MBA - Business Administration And Management

University of Phoenix
02.2016 - 10.2018

Business Account Manager

Comcast Business
06.2015 - 09.2016

Retail Sales & Support Consultant

COMCAST Cable
03.2014 - 06.2015

Direct Sales Representative

COMCAST
10.2012 - 03.2014

Sales Manager

CABL-CABLE CONTRACTORS
02.2009 - 10.2012

B.S - Health & Human Sciences

University of Southern Mississippi
08.1994 - 05.1998

Commercial Development

MBA -

Women’s Entrepreneurship Cornell University, University of Phoenix

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TAMIRICA A. HAYES