Summary
Overview
Work History
Education
Skills
Timeline
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Tamirra Bolt

Duncan,SC

Summary

Results-driven professional with a strong background in claims investigation and settlement negotiation at Progressive. Highly motivated and skilled in critical thinking, I excelled in managing a caseload of over 50 claims monthly, enhancing resolution times while providing exceptional customer service. Proven ability to assess risk and interpret policies effectively.

Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.

Overview

11
11
years of professional experience

Work History

Claims Adjuster

Progressive
02.2021 - Current
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Researched claims and incident information to deliver solutions and resolve problems.

Manufacturing Production Associate

BMW
10.2013 - 01.2022
  • Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
  • Made sure that products were produced on time and are of good quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
  • Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
  • Mentored new hires on company policies, standard operating procedures, and specific job responsibilities to foster a supportive work environment.
  • Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
  • Assisted with the implementation of new manufacturing technologies, including training fellow associates on proper usage and maintenance procedures.
  • Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
  • Enhanced production efficiency by implementing Lean Manufacturing principles and optimizing workflow processes.
  • Increased workplace safety by following established protocols, identifying potential hazards, and conducting safety trainings for team members.
  • Reviewed and updated standard work instructions to reflect any changes in processes or equipment, ensuring accuracy and consistency for all team members.
  • Participated in regular performance reviews with supervisors to discuss areas of strength and opportunities for growth within the company, striving for continuous professional development.
  • Assembled products to meet production requirements and daily established quotas.
  • Inspected products and machines to maintain quality and efficiency.
  • Utilized hand tools and machinery to safely complete assembly processes.

Education

Bachelor of Science - Business Administration

North Greenville University
Tigerville, SC
06-2012

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Team collaboration
  • Claims processing
  • Advanced oral and written communication skills
  • Decision-making
  • Settlement negotiation
  • Risk assessment
  • Policy interpretation
  • Sales background

Timeline

Claims Adjuster

Progressive
02.2021 - Current

Manufacturing Production Associate

BMW
10.2013 - 01.2022

Bachelor of Science - Business Administration

North Greenville University

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Tamirra Bolt