Tamisha Agbor
Fresno,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Results-driven and empathetic customer service expert with 19 years of experience delivering exceptional support and resolving complex issues for diverse clients. Proven track record of improving customer satisfaction, loyalty, and retention through active listening, effective communication, and personalized solutions. Skilled in conflict resolution, problem-solving, and team collaboration. Committed to providing timely, accurate, and courteous service to drive business success and build strong customer relationships.
Overview
19
19
years of professional experience
Work History
Supervisor
Texas Department Of Criminal Justice Parole Division
04.2005 - Current
- Collaboration: Worked with teams to provide consistent customer care and minimize issues.
- Communication: Consulted with staff to develop effective treatment plans and solutions for customers.
- Empathy: Encouraged customers to share experiences and concerns in individual settings.
Case Management: Provided comprehensive support for over 50+ customers, creating personalized plans and connecting them to resources.
Leadership: Applied leadership skills to maintain team efficiency, organize workflows, and achieve customer satisfaction targets.
Compliance: Ensured adherence to company policies, objectives, and communication goals for almost two decades, ensuring consistent customer experience.
- Crisis Intervention: Provided immediate support to address customers' urgent needs and prevent harmful behaviors.
- Coordination: Coordinated care with other professionals to provide customers with comprehensive support.
- Coaching: Evaluated employee performance, coached, and trained to improve customer service skills.
- Training: Developed customer service training materials and conducted training to boost team performance.
- Active Listening: Utilized active listening skills daily to connect with customers and address concerns.
- Risk Assessment: Evaluated risk to customers by gathering information and conducting assessments.
- Care Coordination: Collaborated with professionals to coordinate comprehensive care for customers.
- Performance Evaluation: Evaluated staff performance, provided coaching, and developed improvement plans to enhance customer service.
- Data Analysis: Maintained database systems to track and analyze operational data, informing customer service improvements.
- Adaptability: Worked effectively in fast-paced environments, adapting to changing customer needs.
Education
Bachelor of Science - Psychology
Prairie View A & M University
Prairie View, TX12.2002
Skills
- Communication
- Empathy
- Problem-Solving:
- Active Listening
- Patience
- Adaptability
- Time Management
- Product/Service Knowledge
- Troubleshooting
- Data Entry
- Positive Attitude
- Teamwork
- Conflict Resolution
Timeline
Supervisor
Texas Department Of Criminal Justice Parole Division
04.2005 - Current
Bachelor of Science - Psychology
Prairie View A & M University
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