Tamisha Allen
Fridley,MN
Summary
MDH Covid-19 Supervisor are Public Health ambassadors providing guidance, information, and scheduling for community vaccination and testing sites with expert knowledge of Public Health policy and roles to provide current resources as a MDH Covid-19 Public Inquiry Liaison.
- Provided critical information in an empathetic and accurate manner
- Conducted conversations utilizing active listening skills
- Acted as content and resource expert providing guidance and information
- Collaborated with Local Public Health, Covid Community Connectors
- Adapted quickly in a constantly changing environment in order to communicate up to date guidance on the Covid 19 Response
- Provided community outreach that focused on diverse, high social vulnerability index, and BIPOC communities
- Acknowledged cultural differences during interpersonal communication
- Conveyed basic mitigation measures for key messages of MDH in conversation
- Utilized emotional intelligence to employ de-escalation in contact with public
- Provided multilingual translation resources
- Responded to public inquiries with multilingual staff
- Completed Data Privacy training and adherence to HIPPA requirements
Overview
18
18
years of professional experience
Work History
Covid 19 Case Investigator Supervisor/COVID-19 Compliance Coordinator
Rose International/ MDH
Minnesota City, MN
09.2020 - Current
- Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
- Documented case information by completing forms promptly and filing with appropriate agencies.
- Conducted in-depth interviews with various parties, including children, guardians, doctors, nurses and law enforcement to gain insight into each individual case.
- Supervised team of 15-20 volunteers, delivering in-depth training and mentoring.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Reviewed employee performance every Month and delivered constructive feedback to improve weaknesses.
- Coordinated work of 15-20 employees by offering clear direction and motivational leadership.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Coached staff on strategies to enhance performance and improve caller relations.
- Collaborated cross-functionally on Covid-19 which led to 70% of minnesotans being vaccinated.
- Delegated work to staff, setting priorities and goals.
- Established internal controls and processes to support compliance through project management and engagement of key stakeholders.
DME Hospital Liaison/Customer Service Representative/Call Center Representative/Intake Specialist
Corner Home Medical
St.Cloud, MN
12.2005 - 09.2019
- Facilitated communication between patients, families, hospice facilities, nursing homes, pharmacies, hospital staff and other healthcare professionals.
- Liaised with hospital personnel to foster team approach to support patients and families.
- Collaborated with other hospital staff members to implement team approach to patient and family support.
- Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.
- Assisted patients with multiple chronic diagnoses, including COPD and asthma.
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
- Compiled and assessed patient medical records to help determine correct plans.
- Conducted in-depth interviews with various parties, including children, guardians, doctors, nurses and law enforcement to gain insight into each individual case.
Education
Some College (No Degree) - Nursing
North Hennipen Community Collage
Brooklyn Park, MNSkills
- Coordinating Weekly/Monthly schedules
- Team collaboration
- Information documentation
- Verbal and Written Communication
- Community Relationship Building
- Problem-Solving
- Program Planning
- Project Management
- Conflict Management
- Developing Compliance Programs
- Compliance Training
References
Kaja Robinson (Project Lead) 612-205-5477
Dahaja Kennedy (Project Assistant) 651-308-4922
Chelsey Wipper 320-296-9021
Timeline
Covid 19 Case Investigator Supervisor/COVID-19 Compliance Coordinator
Rose International/ MDH
09.2020 - Current
DME Hospital Liaison/Customer Service Representative/Call Center Representative/Intake Specialist
Corner Home Medical
12.2005 - 09.2019
Some College (No Degree) - Nursing
North Hennipen Community Collage
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