Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamisha Brown

Lakeland,FL

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to a company’s success. Superb communicator with more than 15 years of experience working in a demanding customer service environment. Driven to ensuring policies and procedures are adhered to while offering a friendly customer experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Resolution Specialist

Badcock Home Furniture
Mulberry, FL
06.2020 - 03.2022
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Used mediation techniques to facilitate communication between customers, Store Associates, Managers, Dealers, Regional Consultants and other departments to guide parties toward mutual agreement.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Member Service Representative

The Results Companies, LLC
Lakeland, FL
06.2017 - 06.2020
  • Assisted members and providers regarding coverage available per Medicare/Medicaid insurance benefits.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues per government regulations.
  • Effective liaison between customers and internal departments.
  • Use of numerous computer applications dealing with coverage, claims, authorizations, and benefit processing.
  • Maintained updated knowledge of products, benefits and industry best practices to optimize service delivery.

Member Service Representative

WellDyneRx
Lakeland, FL
10.2014 - 04.2017
  • Learned and maintained in-depth understanding of pharmaceutical insurance benefit coverage and details of policy information to offer knowledgeable and educated responses to diverse customer questions.
  • Assisted pharmacies, doctors, and members with pharmaceutical insurance claims. (Ex: Approvals, Denials, Additional steps needs, Prior Authorizations, etc.)
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.

Collections Representative

GC Services
Lakeland, FL
09.2004 - 01.2014
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Trained new team members on scripts, company services and collection strategies.

Education

No Degree - Business

Polk Community College
Lakeland, FL

High School Diploma -

Lakeland Senior High School
Lakeland, FL
05.2000

Skills

  • Customer Complaint Resolution
  • Issue Triaging
  • Critical Thinking
  • Time Management
  • Complex Problem-Solving
  • Knowledge Base
  • Active Listening
  • Product Knowledge

Timeline

Resolution Specialist

Badcock Home Furniture
06.2020 - 03.2022

Member Service Representative

The Results Companies, LLC
06.2017 - 06.2020

Member Service Representative

WellDyneRx
10.2014 - 04.2017

Collections Representative

GC Services
09.2004 - 01.2014

No Degree - Business

Polk Community College

High School Diploma -

Lakeland Senior High School

Similar Profiles

CREATE PROFILE
Tamisha Brown