Tamisha Habersham
Fort Lauderdale,FL
Summary
Seasoned Customer Service professional with over 17 years of diverse experience spanning hospice care, utility services, and retail environments.
Demonstrated leadership and management skills in coordinating teams, improving service quality, and enhancing customer satisfaction in sensitive and fast-paced settings. Adept at handling complex customer needs with empathy and efficiency, ensuring positive outcomes and strong client relationships. Experienced in training staff, streamlining processes, while maintaining a consistent focus on exceptional service delivery and operational excellence.
Overview
19
19
years of professional experience
Work History
Billing Specialist
City Of Fort Lauderdale Utility Department
11.2024 - Current
- Greet and assist with professionalism and courtesy
- Assist customers via call center, providing professional and courteous customer service and resolving billing inquiries
- Process customer requests for new water service connections, including new tap applications and hydrant flow test requests
- Perform hydrant flow test scheduling, hydrant flow relocations, new fire services documentation, and result reporting
- Process residential and commercial water utility payments via multiple channels including online, phone, mail, in-person, and drop-box systems.
- Explain billing details clearly, helping customers understand charges, rates, and adjustments.
- Utilize utility billing software and financial systems (e.g., City Works, INFOR, Cayenta or similar platforms) to input and track account data.
- Generate and review miscellaneous reports to ensure accuracy of billing records and system data
- Compile and generate MISC (Miscellaneous) reports on a daily, weekly, and monthly basis.
- Coordinate with field teams and internal departments to address meter issues and service orders
- Collaborate with Finance and Meter Services departments to resolve discrepancies and validate meter readings or service orders.
Scheduling Coordinator, Payroll Specialist, PSC
VITAS Healthcare
11.2018 - 02.2023
- Establish work schedules and assignments for staff, according to workload, space and equipment
availability. - Developed and implemented scheduling policies
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Uploaded time records into VX system and made adjustments to create accurate database for payroll processing functions.
- Managed payroll data entry and processing for Nurses and HHA employees to comply with predetermined company guidelines.
- Assisted accountant with both internal and external audits relating to processing of payroll.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
- Reviewed each step of patient care and made proactive -adjustments to avert issues.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- File and assign important patient records and documents in patients chart upon patient expiration date on the Hospice program.
Customer Service Associate and Team Supervisor
CVS Pharmacy
06.2006 - 11.2018
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assessed and authenticated customer exchanges, voids and returns.
- Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it
Perform work activities of subordinates, such as cleaning and organizing shelves and displays - Prepare bank deposits, balancing assigned funds as necessary.
Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary
reports.
Provide assistance in the training and orientation for new employees - Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. - Count money and audit money drawers.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Sort and file deposit slips and checks.
Medical Assistant
Midland Medical
08.2008 - 10.2009
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared initial patient charts for admission.
Education
Medical Assistant Certification Diploma - Medical Assistant
Everest Institue
Fort Lauderdale, FL06.2009
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2008
Skills
- Customer Account Management & Billing
- Cash Handling & POS Operation
- Regulatory and Compliance Awareness
- Scheduling & Coordination
- Payroll Processing
- Data Entry-Record Keeping
- Customer service/ Call Center
- Organizational Skills
- Empathetic Communication & Active Listening
- Confidentiality
- Adaptability
- Team Collaboration
- Crisis Management & Problem Solving
- Multitasking in High-Volume Environments
- Leadership and Management Skills
Timeline
Billing Specialist
City Of Fort Lauderdale Utility Department
11.2024 - Current
Scheduling Coordinator, Payroll Specialist, PSC
VITAS Healthcare
11.2018 - 02.2023
Medical Assistant
Midland Medical
08.2008 - 10.2009
Customer Service Associate and Team Supervisor
CVS Pharmacy
06.2006 - 11.2018
Medical Assistant Certification Diploma - Medical Assistant
Everest Institue
High School Diploma -
Fort Lauderdale High School
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