Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamisha Heath

Lithonia,GA

Summary

Seasoned Supervisor of Factory Operations with notable experience in managing large-scale manufacturing procedures. Displaying strong leadership skills, adept at overseeing staff and ensuring operational efficiency while adhering to safety regulations. Proven track record in streamlining processes, improving productivity, and fostering a high-performance work environment.

Overview

16
16
years of professional experience
1999
1999
years of post-secondary education

Work History

Supervisor of Factory Operations

ABM Cleaning Services - Evening Janitorial Services
Conyers, Georgia
07.2019 - Current
  • Supervised evening janitorial staff to maintain cleanliness in commercial facilities.
  • Coordinated daily schedules for team members to ensure efficient operations.
  • Trained new employees on safety procedures and cleaning protocols.
  • Conducted regular inspections of work areas to uphold service quality standards.
  • Managed inventory of cleaning supplies and equipment for operational readiness.
  • Facilitated communication between staff and management to address concerns promptly.
  • Implemented training sessions to enhance team performance and service delivery.
  • Enforced compliance with health and safety regulations during cleaning operations.
  • Monitored production activities to ensure that goods are produced efficiently, on time, within budget, and meet quality standards.
  • Ensured safety of personnel by enforcing safety rules in the workplace.
  • Maintained accurate records related to production costs, labor hours, inventory levels.
  • Managed inventory levels and organized storage systems for raw materials and finished products.
  • Prepared detailed reports for management review regarding production output, process improvements, cost savings initiatives.
  • Tracked order processing times and ensured timely deliveries of finished products.
  • Coordinated with other departments to ensure smooth flow of work in the factory.
  • Conducted employee training sessions related to safety protocols, equipment operation, and other job-related tasks.
  • Organized regular meetings with team members to discuss issues and resolve conflicts related to production activities.
  • Established efficient workflow procedures across different departments while maintaining high quality standards.
  • Developed processes for production optimization and monitored performance metrics to identify areas of improvement.
  • Developed strategies for cost reduction initiatives without compromising product quality or customer satisfaction ratings.

Lead custodian

Aramark
Atlanta, Ga.
03.2016 - 07.2019
  • Maintained cleanliness in assigned areas using proper cleaning techniques.
  • Operated industrial cleaning equipment to enhance efficiency of cleaning tasks.
  • Followed safety guidelines to ensure a safe working environment for all staff.
  • Disposed of waste materials following company protocols and local regulations.
  • Restocked cleaning supplies to ensure availability for ongoing janitorial tasks.
  • Reported maintenance issues to management for prompt resolution and upkeep.
  • Collaborated with team members to complete daily cleaning schedules effectively.
  • Inspected facilities for cleanliness and addressed issues as needed during shifts.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
  • Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
  • Assisting with special projects related to custodial care as assigned by supervisor or manager.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
  • Maintained accountability for building keys, master keys and access cards.
  • Adhering strictly to health and safety regulations while performing duties.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
  • Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Recycling materials whenever possible in accordance with company policy and local disposal regulations.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
  • Ensured that all equipment was properly stored after use.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Serviced, cleaned and restocked restrooms.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Dusted furniture, machines or equipment.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Steam-cleaned or shampooed carpets.
  • Followed company uniform, performance and security policies with every job.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Notified managers of repair needs or additions to building operating systems.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Supervised custodial staff to maintain cleanliness and safety standards.
  • Implemented cleaning schedules and protocols for efficient operations.
  • Managed inventory of cleaning supplies and equipment for optimal use.
  • Trained new custodians on best practices and safety procedures.
  • Coordinated with maintenance teams to address facility issues promptly.
  • Conducted inspections to ensure compliance with health regulations.
  • Developed training materials for ongoing staff development initiatives.
  • Communicated effectively with staff and management regarding facility needs.
  • Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
  • Conducted regular audits of restrooms and common areas to ensure they are properly stocked with supplies at all times.
  • Trained new employees in proper use of cleaning products, equipment operation, safety procedures, and customer service protocols.
  • Created reports outlining job performance metrics for each member of the custodial team.
  • Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
  • Ensured compliance with all applicable health and safety regulations related to the use of hazardous chemicals or other materials used in the course of custodial duties.
  • Assisted with event setup, teardown as necessary; moved furniture, equipment as requested by customers.
  • Maintained inventory of custodial equipment and materials; ordered additional supplies as needed.
  • Waxed, treated and polished flooring and high-traffic surfaces to support longevity.
  • Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Resolved conflicts between employees in a professional manner; addressed customer complaints quickly and efficiently.
  • Moved equipment and furniture to thoroughly clean space.
  • Developed schedules for custodial staff to ensure adequate coverage during peak hours.
  • Provided support in special projects such as carpet cleaning, floor refinishing, furniture moving, window washing.
  • Coordinated with building management on facility repairs or upgrades that may impact custodial services.
  • Inspected work areas regularly to identify potential hazards or maintenance needs.
  • Investigated complaints from customers regarding cleanliness issues; identified causes and implemented solutions accordingly.
  • Held monthly meetings with custodial staff to discuss upcoming projects, events and review any relevant changes in policies, procedures.
  • Facilitated communication between department heads regarding shared resources or facilities usage requests.
  • Provided feedback on employee performance reviews; provided guidance when needed to help employees improve their skillset.
  • Reported or resolved observed hazards observed and followed up to verify resolution.
  • Transported, repaired, cleaned and maintained furniture, presentation rooms and equipment.
  • Monitored security systems; responded promptly to alarms or breaches in security protocol.
  • Oversaw and facilitated general and preventive maintenance schedule across facility.
  • Served as point-of-contact for external vendors providing services such as pest control or waste removal.
  • Conducted regular inspections of facilities to ensure cleanliness standards were met.
  • Conducted regular inspections to ensure cleanliness standards were met.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.

Customer Service Representative

GC Services Call Center
Atlanta, California
06.2012 - 01.2016
  • Assisted customers with inquiries and product information.
  • Resolved customer complaints through effective communication techniques.
  • Processed orders and managed returns efficiently.
  • Maintained accurate customer records in company system.
  • Educated customers on product features and benefits.
  • Handled billing issues and payment processing accurately.
  • Trained new staff on customer service protocols and tools.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collaborated with team members to enhance service delivery.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Lead Preschool Teacher

Sunshine House Early Learning Academy
Atlanta, GA
08.2009 - 06.2015
  • Developed engaging lesson plans for diverse preschool age groups.
  • Fostered a nurturing environment that encouraged children's social and emotional growth.
  • Collaborated with parents to discuss child progress and address concerns.
  • Implemented safety protocols to ensure a secure learning space for children.
  • Guided classroom activities that promoted cognitive and physical development.
  • Trained and mentored new teaching staff on best practices in early childhood education.
  • Organized educational materials to enhance learning experiences for children.
  • Assessed children's developmental milestones through observational techniques and documentation.
  • Ensured compliance with all state regulations related to preschool education standards.
  • Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
  • Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Attended professional development workshops to stay current on best practices in early childhood education.
  • Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
  • Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
  • Monitored classroom supplies inventory levels and ordered new items as needed.
  • Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
  • Updated daily bulletin board with children's artwork and accomplishments.
  • Collaborated with other teachers to plan special events such as field trips or holiday parties.
  • Integrated music into everyday activities to foster creativity among students.
  • Observed and documented students' growth and development throughout the year.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Taught children foundational skills in colors, shapes and letters.
  • Maintained attendance records.
  • Incorporated cultural diversity into lesson plans so students could learn more about different cultures around the world.
  • Provided individualized instruction to each student based on their needs and interests.
  • Administered and documented results of student assessments.
  • Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Participated in team meetings with administrators to review curriculum objectives or discuss school policies.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Organized and led activities to promote physical, mental and social development.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Utilized technology tools such as educational software programs or interactive whiteboards during lessons.
  • Mentored new teachers within the program by providing feedback on teaching methods or strategies used in the classroom.
  • Created safe, environment for children through implementation of appropriate activity and discipline.
  • Provided guidance counseling services when necessary in order to help students resolve conflicts or personal issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Directed and supervised children during field trips and special activities.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Read stories to children and taught painting, drawing, and crafts.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Integrated technology into lesson plans.

Education

Crim High School
Atlanta, GA

Some College (No Degree) -

Kennesaw State University
Kennesaw, GA

Skills

  • Inventory management
  • Employee training
  • Safety compliance
  • Quality control
  • Production monitoring
  • Process optimization
  • Team collaboration
  • Time management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Leadership skills
  • Report preparation
  • Workflow organization
  • Cost reduction
  • Waste reduction
  • Scheduling coordination
  • Cost reduction strategies
  • Production management
  • Health and safety compliance
  • Manufacturing technologies
  • Customer focus
  • Operations management
  • Lean manufacturing
  • Mentoring and training
  • Energy efficiency
  • Distribution processes
  • Six sigma methodologies
  • Production reporting
  • Machine operation
  • Workforce scheduling
  • Production planning
  • Industrial safety
  • Facility management
  • ISO standards
  • Environmental compliance
  • Employee engagement
  • Policy development
  • Manufacturing operations
  • Waste minimization
  • Safety management
  • Oversee safety
  • Schedule oversight
  • Prioritization skills
  • Problem-solving aptitude
  • Cost reduction and containment
  • Multitasking
  • Safety program enforcement
  • Risk assessment
  • Decision-making
  • Safety protocols
  • Personnel management
  • Equipment and machine maintenance
  • Workflow Analysis
  • Quality assurance
  • Organizational skills
  • Adaptability and flexibility
  • Workflow coordination
  • P&L management
  • Task prioritization
  • Equipment layout optimization
  • Schedule coordination
  • Equipment maintenance
  • Process automation
  • Productivity improvement specialist
  • Safety procedures
  • Monitor production
  • Performance reporting
  • Coaching and mentoring
  • Cross-functional collaboration
  • Documentation and reporting
  • Supply chain management
  • Solutions development
  • Interpersonal skills
  • Inventory assessment
  • Manage schedules
  • Active listening
  • Work Planning and Prioritization
  • Systems implementation
  • Production line collaboration

Timeline

Supervisor of Factory Operations

ABM Cleaning Services - Evening Janitorial Services
07.2019 - Current

Lead custodian

Aramark
03.2016 - 07.2019

Customer Service Representative

GC Services Call Center
06.2012 - 01.2016

Lead Preschool Teacher

Sunshine House Early Learning Academy
08.2009 - 06.2015

Crim High School

Some College (No Degree) -

Kennesaw State University

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Tamisha Heath