TAMISHA JOHNSON
San Bernardino,Ca
Summary
Highly organized and detail-oriented individual with a strong desire to transition into the Office Assistant role.Possessing excellent office skills, including proficient use of Microsoft Office, data entry, and file management. Proven ability to multitask effectively, manage competing priorities, and ensure smooth office operations. Adept at providing exceptional customer service with excellent communication skills, both in-person and over the phone. Known for being a quick learner, adaptable, and reliable, with a strong work ethic and the ability to contribute to team success while maintaining a professional and positive attitude. Seeking to leverage customer service experience and administrative expertise to support and enhance office productivity.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
24
24
years of professional experience
Work History
Security Technician / Dispatcher
County of San Bernardino / Arrowhead Regional Medical Center
01.2008 - Current
- Handle confidential information and documents with discretion and maintain their proper organization
- Respond to all security-related calls and alarms promptly Dispatch security personnel to various locations within the organization
- Maintain accurate records of all incidents and dispatches Monitor all security equipment, including CCTV, alarm systems and access control systems
- Provide exceptional customer service to internal and external clients
- Alert security management of any security breaches or concerns
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Assisted in resolving customer complaints and grievances.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
Securitas Security
01.2001 - 01.2008
- Observing and reporting activities and incidents
- Preserving order and enforcing regulations
- Controlling access to client sites
- Patrolling property and monitoring surveillance equipment to emergencies and incidents
Education
Certificate - Computer Information Systems, Cyber Security
Riverside City College
Riverside, CA12-2024
Diploma - Medical Administrative Assistant
Everest Career College
San Bernardino, CA01-2004
High School Diploma -
Eisenhower Highschool
Rialto, CA01-1997
Skills
- Strong organizational, Prioritization and time-management skills Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously Microsoft Word, Excel, Outlook, Meditech, Epic
- Networking Protocols: TCP/IP, UDP, DNS, DHCP, HTTP/HTTPS, FTP, SNMP, ICMP
- Routing & Switching: VLANs, STP, EIGRP, NAT, VPN
- Network Security: Firewall Configuration, Access Control Lists (ACLs), SSL/TLS, Network Access Control (NAC)
- Network Devices: Routers, Switches, Firewalls, Wireless Access Points
- Network Monitoring & Tools: Wireshark, Nmap
- Operating Systems: Linux (Networking Tools), Windows Server, Cisco IOS
- Virtualization & SDN: VMware, Hyper-V, Cisco ACI
- Other Tools: Putty, Secure CRT, OpenVPN, Packet Tracer
- Customer service
- Service calls
- Alarm systems
- Video surveillance
- Mobile security
- Network security management
- Two-factor authentication
- Endpoint protection
- Data encryption
- Penetration testing
- Testing and diagnosis
- Ethical hacking
- Firewall configuration
- Problem-solving
- Multitasking
- Team collaboration
Timeline
Security Technician / Dispatcher
County of San Bernardino / Arrowhead Regional Medical Center
01.2008 - Current
Securitas Security
01.2001 - 01.2008
Certificate - Computer Information Systems, Cyber Security
Riverside City College
Diploma - Medical Administrative Assistant
Everest Career College
High School Diploma -
Eisenhower Highschool
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