Tamisha Minnifield
Covina,CA
Summary
Dynamic medical receptionist with proven expertise at Forster Physical Therapy in managing patient scheduling and insurance verifications. Skilled in HIPAA compliance and patient registration, I excel in fostering positive patient interactions and ensuring efficient office operations. Committed to enhancing patient experiences while maintaining meticulous medical records and administrative support.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 9 years.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Forster Physical Therapy
08.2016 - 08.2025
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Personal Caregiver
In Home Supportive Services
01.2014 - 01.2024
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted patients with self-administered medications.
- Maintained clean, safe, and well-organized patient environment.
- Conferred with supervisor to discuss patient condition and medical care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided basic grooming and hygiene assistance to patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Education
No Degree - Psychology
Santa Monica College
Santa Monica, CA06-2006
High School Diploma -
Cheviot Hills High
Culver City, CA06-1994
Skills
- Letter preparation
- Billing support
- Medical office administration
- Typing 35 wpm
- Petty cash management
- Payment collection
- Paperwork coordination
- Telephone etiquette
- HIPAA compliance
- Appointment scheduling
- Appointment setting
- Patient callbacks
- Office administration
- Patient scheduling
- Typing and filing
- Mail management
- Record processing
- HIPAA guidelines
- Reminder calls
- Referral verification
- Insurance verifications
- Patient registration
- Co-payment collection
- Medical charting
- Front desk operations
- Appointment management
Timeline
Medical Receptionist
Forster Physical Therapy
08.2016 - 08.2025
Personal Caregiver
In Home Supportive Services
01.2014 - 01.2024
No Degree - Psychology
Santa Monica College
High School Diploma -
Cheviot Hills High
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