Tamisha Walker
Memphis,TN
Summary
Experienced customer service professional seeking a position to fully utilize skills and expertise for the benefit of the company. Proven track record in delivering exceptional customer experiences, adept at resolving issues, managing inquiries, and ensuring customer satisfaction. Committed to providing top-notch service, eager to contribute strong communication and problem-solving abilities to drive positive outcomes for customers and the organization.
Overview
18
18
years of professional experience
Work History
Leave of Absence Representative
Sedgwick CMS
09.2020 - Current
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Conducted thorough audits of leave records to ensure accuracy and compliance with company policies and regulations.
- Collaborated with payroll team to ensure accurate tracking of paid time off balances during leaves of absence.
- Assisted in policy development for leaves of absence, ensuring alignment with legal requirements and best practices.
- Participated in cross-functional teams to address issues related to employee leaves and improve overall processes.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Educated managers on best practices for handling employee absences, fostering a more cohesive and understanding work environment.
INTAKE COORDINATOR
West Clinic
10.2013 - Current
- Schedule surgical procedures for patients
- Coordinates available dates for surgery and scheduling of pre and post-operative exams and lab work
- Update patient information and verifies insurance information, level of services and tracks referrals when necessary
- Initiate billing process by completing patient encounter forms and accepts and processes fee for service payments
- Provide specialized information related to section, policies, procedures, insurance and services
HIM CLERK
Methodist Southwind
01.2012 - 01.2013
- Maintained strict confidentiality
- Reviewed incoming and outgoing medical documentation
- Sorted and filed, copied charts for patients, insurances, attorney's offices and disability
- Answered phones and used various types of office equipment including fax machine, copier and scanner
- Helped hospital pass JCAHO inspections
FRONT DESK REGISTRATION
Christ Community Health Service
09.2010 - 02.2011
- Greeted, registered, recorded patient comments or complaints
- Answered inquiries pertaining to registration
- Maintained a professional relationship with patients and peers
- Used computers and computer systems to program, write software, set up functions, enter data, or process information
DENTAL FRONT DESK RECEPTIONIST
Townsend Dental Associates, P.C.
06.2007 - 08.2010
- Tracked office expenses, order supplies, enter claims and monthly billing
- Responded to patient needs and provide additional support where necessary
- Co-payments, prepared equipment for use, and prepared patients for treatment
- CPR certified
Education
High School Diploma -
Wossman High School
Monroe, LA05.1998
Skills
- Windows 95
- Windows 98
- Windows 00
- Windows XP
- Microsoft Word
- Power Point
- Easy Dent
- Dentimax
Timeline
Leave of Absence Representative
Sedgwick CMS
09.2020 - Current
INTAKE COORDINATOR
West Clinic
10.2013 - Current
HIM CLERK
Methodist Southwind
01.2012 - 01.2013
FRONT DESK REGISTRATION
Christ Community Health Service
09.2010 - 02.2011
DENTAL FRONT DESK RECEPTIONIST
Townsend Dental Associates, P.C.
06.2007 - 08.2010
High School Diploma -
Wossman High School
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