Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamisha Williams

Plano

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

NTTA
12.2023 - 09.2024
  • Persuades delinquent customers to render payment using various collection software while using professionalism and tact
  • Provides convenient payment options and schedules payment plans
  • Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service
  • Follows Client Operating Standards and adheres to the Client customer service standards


  • Accurately and thoroughly notates each account with efforts performed and results attained
  • Processes credit cards and checks by phone as needed
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office Assistant

LSO
11.2022 - 10.2023
  • Provided excellent customer service which allowed me to build great rapports with suppliers, customers as well as my colleagues
  • Excelled at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customers
  • Managed and maintained records efficiently
  • Sorted and distributed communications in a timely manner
  • Provided back office support
  • Utilized ERP software to manage core business processes for optimal performance
  • Maintained trusting relationships with suppliers, customers, and colleagues
  • Performed additional duties when needed and with minimal supervision
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Client Advisor

Louis Vuitton
02.2019 - 07.2020
  • Respond to telephone inquiries swiftly and accurately
  • Provided quality service to customers and associates inquiring about the availability of products, or the status of orders
  • Listened attentively to caller needs to ensure a positive customer experience
  • Accessed electronic and a paper cataloging system to look up product information, and availability
  • Strived and achieved quick complaint resolution
  • Commended by supervisor for the ability to resolve problems on the first call
  • Avoided escalation of issues
  • Ability to excel within a fast paced, service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds

Education

HIGH SCHOOL DIPLOMA -

BULKELEY HIGH SCHOOL
Hartford, CT
06-2000

Skills

  • Leadership experience
  • Conflict Resolution
  • Negotiating
  • Communication skills
  • Active Listening
  • Problem-Solving Skills
  • Payment Processing
  • Administrative Skills
  • Quality Management
  • Microsoft Office (Word, Excel, and PowerPoint)
  • Lab Safety/OSHA Compliance
  • Quality Control
  • Scientific Investigation
  • Prioritization
  • Support case resolution
  • Credit card payment processing
  • Multi-line telephone operations
  • Documentation
  • Call center procedures
  • Call center experience
  • High-energy attitude
  • Positive and professional

Timeline

Customer Service Representative

NTTA
12.2023 - 09.2024

Office Assistant

LSO
11.2022 - 10.2023

Client Advisor

Louis Vuitton
02.2019 - 07.2020

HIGH SCHOOL DIPLOMA -

BULKELEY HIGH SCHOOL

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Tamisha Williams