TAMITRA ROSE
Colonial Heights,VA
Summary
Accomplished Software Asset Management Analyst with over 10 years of experience managing IT asset lifecycles in enterprise environments. Expertise in license deployment, tracking, compliance, and supporting software vendor audits to achieve cost savings and risk reduction. Proficient with ServiceNow, SNOW Atlas, and Flexera. Seeking opportunities to enhance current skills while acquiring new technologies and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Software Asset Management Analyst
Davita
Brentwood, TN
10.2023 - Current
- Provide support for software assets and tracking throughout the software lifecycle.
- Maintained records and databases for licenses, software products, and costs to ensure accurate tracking and management.
- Develops, follows, communicates and reinforces IT Endpoint Asset Management policies, standards, guidelines and procedures.
- Assists with ongoing management of various software titles to coordinate seat allocation, support renewals and version upgrades.
- Work ServiceNow Tasks and Incidents for software requests, issues, reporting and data.
- Monitored and analyzed inventory trends to provide recommendations for future software needs and identify potential savings.
- Responds to requests from end users, managers, and vendors for software related data.
- Review, approve or reject software/hardware and other company related requisitions in the Coupa tool.
- Track users of various software titles using the ServiceNow User Entitlement Table and SharePoint.
- Performed routine reporting for departments to support compliance efforts, facilitate audits, and assist in contract negotiations.
- Perform Self Audit of assigned publishers to ensure data quality.
- Enrolled teammates in INTUNE for M365.
- Assisted in special projects that enhanced team collaboration.
Asset Management Analyst
Northrop Grumman Corp.
Falls Church, VA
01.2017 - 09.2023
- Process purchases into the FlexNet Manager Suite (FNMS) database for software procurements.
- Create, manage and assess software/hardware assets within the Asset Management Database.
- Ensure program, corporate and legal guidelines are followed for managing software assets.
- Delivered data insights for strategic software procurement, agreement evaluations, and licensing decisions.
- Evaluated EULAs and software license agreements to identify specific terms, conditions, and limitations.
- Provide data to support audits and contract negotiations.
- Review various Asset Management databases and the CMDB for software entitlements, license compliance and optimization.
- Manage the VMWare and Cisco contracts, perform true ups and license renewals.
- Manage the VMWare Licensing Portal by purchasing licenses (tokens), managing licenses, creating and updating users, and managing redemption reports.
- Managed the PTC eSupport Portal by creating and managing users, distribution and license management, creating and updating site locations.
- Manage the Cisco Service Center by creating and updating users, virtual account creation and management, and transferring licenses to appropriate smart/virtual accounts.
- Managed Nexus LifeCycle for Active Directory organization and tracking processes.
- Utilize ServiceNow for licensing requests, incidents resolution, termination of service and waiver requests.
- Generated reports from ServiceNow and analyzed dashboards for data analytics on software products, requests, and incidents.
- Software Store Approvals for Adobe Acrobat, MS Visio, and MS Project.
- Develop and maintain specific Standard Operating Procedures for Asset Management.
- Research Purchase Order Data in SAP Business Client for projects, day to day cleanup and problem resolution.
- Perform Self Audit of assigned publishers to ensure data quality.
- Interact with customers via phone, chat and email in relation to software questions or issues.
- (Full time 40 hours/wk.)
IT Asset Management Analyst II
Northrop Grumman Corp.
Chester, VA
03.2016 - 01.2017
- Manage IT Asset inventory of Configuration Items in the Configuration Management Database.
- Maintain and manage software license information and updates.
- Supported Finance Department by managing physical inventory of computer assets, including desktops, tablets, and laptops, and providing accurate asset information.
- Ensured compliance with program, corporate, and legal guidelines in management of IT hardware and software assets.
- Research selected assets in quarterly Service Level Agreement report and monthly Data Removal Spot Check to avoid failure costs to the company.
- Run Weekly Disposal Scan to generate Disposal Report of disposed assets to make updates accordingly in the CMDB.
- Perform Quality Assurance Reporting of Configuration Items (CIs) to ensure data integrity of assets.
- Work daily PC related service requests in VSM, the Enterprise Incident Tracking System, and create service requests for hardware assets.
- Develop and maintain specific Standard Operating Procedures for Asset Management.
- Collected data from managers to prepare monthly status reports for Service Portfolio Management, ensuring informed decision-making.
- Assist in performing annual Microsoft True Up for software assets.
- Tracked and printed asset tags for IT hardware to ensure accurate inventory management.
- Monitored Software Asset Management Outlook mailbox for Work Requests that contained Power Path and created Contract/Product records in VSM.
- Create users and grant permissions/access for software products in Microsoft Volume Licensing Service Center.
Education
Master of Information Science -
North Carolina Central University
Durham, NC05-2011
Bachelors of Science - Computer Science
Saint Paul's College
Lawrenceville, VA05-2001
Skills
- Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), IE, Microsoft Edge, Firefox, Google Chrome, Windows 11 OS, VISIO, Snipping Tool, SharePoint, FlexNet Manager Suite, WorkDay, SAP Business Client, Nexus IQ Server tool, Cisco Jabber, ServiceNow, FLEXERA, Ariba Spend Management, AssetSmart, COUPA, SurveyMonkey, INTUNE, OneDrive, CostPoint, Glean, SNOW Atlas, KRONOS, TargetProcess
- Software asset management
- License compliance
- Admin Consoles (Smartsheet, Asana, SaberMetrics, ClickUp, Adobe/Adobe Sign, Connection Cloud for Adobe, DocuSign, CANVA, Nitro Productivity Suite, BlueBeam, Microsoft VLSC portal, VMware Service Manager (VSM), PTC eSupport Portal, Cisco Service Center)
- ServiceNow administration
Timeline
Software Asset Management Analyst
Davita
10.2023 - Current
Asset Management Analyst
Northrop Grumman Corp.
01.2017 - 09.2023
IT Asset Management Analyst II
Northrop Grumman Corp.
03.2016 - 01.2017
Master of Information Science -
North Carolina Central University
Bachelors of Science - Computer Science
Saint Paul's College