Tamitrice Watson
Clarksburg,MD
Summary
Proven leader in banking and retail management, adept at operations management and business development. At Sandy Spring Bank, spearheaded initiatives that significantly enhanced operational efficiency and client satisfaction. Excelled in team development, fostering a culture of excellence and achievement. Skilled in Banking and Notary Republic, consistently exceeding sales goals by leveraging strong interpersonal skills and strategic marketing.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
Sandy Spring Bank
10.2018 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Personal Banker
PNC Bank, NA
09.2014 - 10.2018
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker. Leading district in 100% Gallop score every quarter for 3 years.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Operations Sales Manager
Charles Tyrwhitt
05.2012 - 09.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing sales.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Store Manager
Ann Taylor Retail
06.2009 - 05.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Thomas Pink
09.2007 - 06.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Seneca Valley High School
Germantown, MD06.2002
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Notary Republic
Notary Republic
I specialize in loan signing documents, POA, Trust and other legal document that may need verification of signature.
Timeline
Assistant Branch Manager
Sandy Spring Bank
10.2018 - Current
Personal Banker
PNC Bank, NA
09.2014 - 10.2018
Operations Sales Manager
Charles Tyrwhitt
05.2012 - 09.2014
Store Manager
Ann Taylor Retail
06.2009 - 05.2011
Assistant Store Manager
Thomas Pink
09.2007 - 06.2010
High School Diploma -
Seneca Valley High School
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