Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Tamiy M. Thomas

Tamiy M. Thomas

Mount Holly,NJ

Summary

As a Product Operations Associate at a company that assists in student learning success wanting to transition into assisting leadership learning success, my career objective is to leverage many strong organizational skills, communication skills, attention to deal and ability to work collaboratively to ensure excellent service and delivery deadlines are met on a consistent basis. I seek a dynamic environment where I can apply my skills and experience to achieve organizational goals and drive success. Through professional development, I aim to become a highly effective project manager who consistently delivers results and exceeds expectations.

Overview

24
24
years of professional experience

Work History

Product Operations Associate

Educational Testing Service
08.2010 - Current
  • Lead 2-3 Teams simultaneously providing full support and guidance on departmental tasks and processes
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
  • Serve as a Subject Matter Expert and support the team with expert knowledge of processes
  • Meet with team members to discuss any escalated issues.
  • Handle any escalated calls as needed
  • Coordinated and scheduled meetings and conference calls for the department
  • Assist in hiring & promotion decisions
  • Lead virtual and on-site training for new staff
  • Developed read-easy training content for all new department processes
  • Assist with training staff on all new department processes, updated systems, exceptions, tips-&-tricks, on an as needed basis
  • Developed quiz content for knowledge checks on process updates
  • Continuously review and provide feedback on process improvement, departmental FAQs and client publications as needed
  • Organize and assign various phone outreach for staff completion.
  • Monitor calls for quality customer service
  • Maintain daily phone schedule and ensure schedule adherence
  • Update and QC Test Center Management system each administration
  • Prepare and update the Policy Changes Information Session training to ensure staff is aware of important information regarding the up-coming test administration
  • Liaise with the QST Documentation Specialist to ensure staff receives credit for completion of the Process Competency
  • Post all important references needed for each test administration in Teams for staff
  • Export Salesforce reports and send to staff to ensure cases are handled for proper investigation and resolution
  • Liaise between internal departments and external clients to maintain effective lines of communication
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Work well in a team setting, providing support and guidance
  • Demonstrate respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Strengthened communication skills through regular interactions with others
  • Proven ability to learn quickly and adapt to new situations

Process Administrator Assistant

Adecco USA
10.2007 - 08.2010
  • Managed Teams Chat
  • Submitted Department Updates to Leadership as needed
  • Liaised between internal departments and external clients to maintain effective lines of communication
  • Classified cases from a report for each test administration and delivered to Deliverable Management
  • Established and updated test centers in multiple databases
  • Responded to Inquiries received via Oracle Service Cloud
  • Reviewed test center performance
  • Performed project activities and tasks
  • Monitored and updated Service Level Agreement Reports
  • Performed staff quality monitoring via the Avaya system
  • Submitted room requests for department meetings and trainings
  • Generated team meeting minutes on SharePoint
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Paid attention to detail while completing assignments
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Cultivated interpersonal skills by building positive relationships with others
  • Skilled at working independently and collaboratively in a team environment

Administrative Assistant

Adecco USA
03.2007 - 10.2007
  • Liaised between internal departments to maintain effective lines of communication
  • Managed filing system, entered data and completed other clerical tasks
  • Assisted coworkers and staff members with special tasks on daily basis

Knitwear Technical Specifications Associate

Jones Apparel Group
09.1999 - 12.2006
  • Performed administrative duties for the Vice President of the Knitwear Department under minimum supervision
  • Generated detailed letters, memos and spreadsheets
  • Performed general clerical duties such as telephone, scanning, faxing, photocopying and scheduling meetings
  • Communicated daily with design team, technical designers as well as International contractors via email, fax and telephone
  • Created and updated 2,000+ style packages for Jones New York Sport and Jones New York Promo divisions in Excel for knit garments in missy, petite and woman’s sizing
  • Ensured and verified complete detailed information for final production on the specification sheets which included fit comments and grading specifications
  • Updated and maintained tracking of incoming and outgoing samples
  • Maintained design charts and sample cage
  • Ensured specification sheets were successfully sent to International contractors in PDF form using Adobe Acrobat
  • Worked well in a team setting, providing support and guidance
  • Skilled at working independently and collaboratively in a team environment
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Paid attention to detail while completing assignments
  • Developed and maintained courteous and effective working relationships
  • Cultivated interpersonal skills by building positive relationships with others

Education

Associate of Science - Fashion Design

The Art Institute of Philadelphia, Philadelphia, PA
08.1999
  • 3.5 GPA
  • Graduated with Honors
  • Dean's List [3 Semesters]
  • Merit Scholarship Recipient 1997-1999

Skills

  • Communication – experience with handling escalated inquiries via telephone and email to ensure successful communication through actively listening and probing questions
  • Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies at a high level of quality
  • Planning and organizing - Refined planning and organizational skills that balance work, team support and additional responsibilities in a timely and professional manner
  • Systems knowledge - Experience in preparing and analyzing reporting data for management accurately and to timescales Efficient in Windows applications, PowerPoint, Excel, and other operating systems

Accomplishments

    Certificate of Achievement, Foundations of Management from Educational Testing Service - 6/2022

    Received the Certification of Achievement Award from Dale Carnegie Course Skills for Success - 4/2019


    Received the "Human Relations: Award from Dale Carnegie Course Skills for Success - 4/2019

Timeline

Product Operations Associate - Educational Testing Service
08.2010 - Current
Process Administrator Assistant - Adecco USA
10.2007 - 08.2010
Administrative Assistant - Adecco USA
03.2007 - 10.2007
Knitwear Technical Specifications Associate - Jones Apparel Group
09.1999 - 12.2006
The Art Institute of Philadelphia - Associate of Science, Fashion Design
Tamiy M. Thomas