Summary
Overview
Work History
Education
Skills
Communication Client Relations
Administration Organizational Skills
Timeline
Generic

Tamiya Brown

Henderson,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Personal Care Aide

Durham Ridge Assisted Living
11.2022 - Current
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Implemented individualized care plans, ensuring each client received the appropriate level of support.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Loss Mitigation SPOC II

Flagstar Bank
09.2020 - 11.2022
  • Inbound/Outbound calls
  • Answered routine inquiries regarding Loss Mitigations
  • Assisted customers with Retention and Liquidation Options
  • Gathered and reviewed documents that are in Loss Mitigations for pre-foreclosure options
  • Processed and reviewed customer financial statements, income documents, bank statements, fiduciary documents, death certificates, quit claim deeds, divorce decrees, etc., for loan workout options when customer in a financial hardship and referred to Loss Mitigations.
  • Enhanced loss mitigation efficiency by streamlining workflow processes and implementing effective case management strategies.
  • Reduced loan delinquency rates through proactive borrower outreach and communication to identify potential problems early on.

Resolution Specialist

First Citizens Bank
03.2019 - 09.2020
  • Inbound/Outbound calls
  • Collect payments on mortgage loans
  • Proficient understanding in 30, 60, 90+ collections, Loan Workout/Loss Mitigation, foreclosure, bankruptcy.
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.

Medical Service Associate

ACS/Xerox
11.2018 - 03.2019
  • Answered questions regarding member's coverage of medications under Aetna Insurance
  • Assisted member's and Dr's office professionals with pre-certifying member's medications under their prescription coverage
  • Handled Inbound calls and assisted members and Dr offices with inquiries regarding medication coverage
  • Compared information provided from Dr offices to criteria including medical terminology and ICD-9 and ICD-10 codes.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Education

Western Vance High School
06.2013

Skills

  • Client Documentation
  • State Regulations Knowledge
  • Progress Documentation
  • Care Plan Management
  • First Aid and Safety
  • Patient Care
  • Dementia Care
  • First Aid Knowledge
  • Active Listening
  • Patient Assistance
  • Grooming Assistance
  • Emotional Support
  • Housekeeping Tasks
  • Effective Communication

Communication Client Relations

  • Answered a high volume of incoming calls inquiries from clients; treated each person with respect and provided information and referrals.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Coordinated preparation and timely dissemination of reports.
  • Strong analytical, problem solving and mathematical skills to be used to improve team's performance
  • Strong knowledge of Loss Mitigations products and processes.
  • Strong negotiating and follow-up skills, as well as meet strict deadlines
  • Knowledge of Medical Terminology
  • Completion of Prior Authorizations for Medications through Insurance Company

Administration Organizational Skills

  • Creates and understands daily reports and distributes to team as well as leadership, such as: Conversion Report, Agent Scorecard, Conformance Report with the use of Microsoft Word and Excel.
  • Experienced in use of Syntelate and MSP system.
  • Handles inbound and outbound calls to proactively collaborate with delinquent customers, third parties and attorneys to initiate collections, retention or liquidation remedies.
  • Documents all customer contact in accordance with established procedures
  • Proficient in Microsoft Outlook, Microsoft, Document, PowerPoint, Excel, and Lotus Notes
  • Some knowledge of of ICD-9 and ICD-10 codes

Timeline

Personal Care Aide

Durham Ridge Assisted Living
11.2022 - Current

Loss Mitigation SPOC II

Flagstar Bank
09.2020 - 11.2022

Resolution Specialist

First Citizens Bank
03.2019 - 09.2020

Medical Service Associate

ACS/Xerox
11.2018 - 03.2019

Western Vance High School

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Tamiya Brown