Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamiya Brown

Henderson,NC

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detailed Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Banfield Animal Hospital
Remote , NC
05.2020 - 03.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Sales Associate

Family Dollar
Henderson, NC
01.2018 - 03.2020
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Upsold additional items based on customer interests and needs.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Western Vance High School
Henderson NC
05-2013

Skills

  • Customer Service
  • Data Entry
  • Email correspondence
  • Inbound Customer Service
  • CRM Software
  • Customer Relationship Management
  • Conflict Mediation
  • Complaint Handling
  • Problem Resolution
  • Account Management
  • Call Documentation
  • De-Escalation Techniques
  • Account updating
  • Phone Etiquette
  • Call handling
  • Retail loss prevention
  • Payment Processing
  • Client Service
  • Exceeds sales goals

Certification

  • Nurse Aide 1 - March 2024

Timeline

Customer Care Representative

Banfield Animal Hospital
05.2020 - 03.2024

Sales Associate

Family Dollar
01.2018 - 03.2020

High School Diploma -

Western Vance High School

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Tamiya Brown