Tamiyah Holmes
Jacksonville ,FL
Summary
Compassionate caregiver with extensive experience at Cypress Village, enhancing elderly residents' quality of life through personal hygiene assistance and emotional support. Proven ability to build strong relationships while managing daily living activities, ensuring a safe and organized environment. Skilled in documentation and reporting, fostering trust and satisfaction among clients.
Overview
6
6
years of professional experience
Work History
Elderly Caregiver
Cypress Village
Jacksonville, FL
01.2025 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Supported clients in fulfilling daily living requirements to enhance overall well-being.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
Customer Service Representative
Coach
Jacksonville, FL
01.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Inbound Customer Service Representative
Solera
Jacksonville, FL
02.2023 - 01.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
Server
Juicy Crab
Jacksonville, FL
07.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Hostess
Rocking Crab
09.2020 - 07.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Crew Team Member
Urban Air Adventure Park
Jacksonville, FL
04.2019 - 11.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
Education
High School Diploma -
Westside High School
Jacksonville, FL06.2023
Skills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Time management
- Relationship building
- Dementia care
- Activities of daily living
- Emotional support
- Clear communication
- Housekeeping
- Basic housekeeping
- Customer service
- Patient care
- End-of-life care
- Social interaction
- Alzheimer's support
- Incontinence care
- Elderly advocacy
Timeline
Elderly Caregiver
Cypress Village
01.2025 - Current
Customer Service Representative
Coach
01.2024 - 01.2025
Inbound Customer Service Representative
Solera
02.2023 - 01.2024
Server
Juicy Crab
07.2021 - 02.2023
Restaurant Hostess
Rocking Crab
09.2020 - 07.2021
Crew Team Member
Urban Air Adventure Park
04.2019 - 11.2020
High School Diploma -
Westside High School