Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
BABYSITTING
Home Based
01.2022 - Current
Oversee children's activities in absence of parents
Design creative games and activities to keep the children engaged
Prepare meals and snacks to ensure the children eat fully and on time
Maintain a safe and healthy environment for children of all respects
Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
Lastly, ensure only authorized visitors enter the premises in the absence of the parents
AFTERSCHOOL PROGRAM COUNSELOR
SAFE HAVEN
04.2022 - 08.2023
Treated all the children with kindness and compassion and occasional emotional support.
I also assist with coordinating dances for special events as well as aiding with decorating
Promoted a safe environment by supervising children during indoor and outdoor playtime, maintaining vigilance at all times.
Provided one-on-one support to students who required additional assistance or accommodations due to unique learning needs.
Provided homework assistance to children, reinforcing their understanding of academic concepts taught during the day.
Supported emotional well-being by offering comforting words or gestures when dealing with separation anxiety or challenging situations.
Seasonal Worker
American Eagle Outfitters, Inc
10.2022 - 01.2023
Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.