Tamiyah Jacobs
Sylmar,CA
Summary
Dynamic Dog Daycare Manager at Paw Haven with expertise in animal behavior and a commitment to customer service. Enhanced operational efficiency through effective staff management and improved client satisfaction by swiftly resolving issues. Skilled in facility maintenance and budgeting, fostering a safe and welcoming environment for pets and their owners.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
As booking professional, brings valuable experience in managing client relationships and optimizing booking systems. Known for strong focus on team collaboration and achieving results. Proficient in multitasking and adapting to dynamic environments.
Overview
3
3
years of professional experience
Work History
Booking Manager
Snuggle Paws
Sylmar, CA
12.2024 - Current
- Assisted front desk staff with booking appointments and managing schedules, ensuring seamless operations in the salon.
- Provided excellent customer service both in-person and over the phone when booking appointments or addressing inquiries about available services.
- Handled administrative tasks such as answering phones, booking appointments, and processing payments efficiently.
Packing, Shipping, and Receiving Assembler
Allison Beauty
Sherman Oaks, CA
10.2024 - 12.2024
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Assistant
Hitco Music Label
Los Angeles, CA
01.2024 - 09.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Dog Daycare Manager
Paw Haven
Sherman Oaks, CA
06.2022 - 04.2024
- Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
- Collaborated with other supervisors to maintain a high standard of care across all aspects of the business.
- Maintained a clean and organized facility for optimal pet health and wellbeing.
- Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
- Promoted a positive work environment with clear communication and teamwork.
- Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
Education
High School Diploma -
Ulysses S. Grant High School
Van Nuys, CA06.2022
Skills
- Patience and empathy
- Staff management
- Animal nutrition
- Dog behavior
- Facility maintenance
- Budgeting and finance
- Marketing and promotion
- Positive reinforcement methods
- Teamwork
- Customer service
Timeline
Booking Manager
Snuggle Paws
12.2024 - Current
Packing, Shipping, and Receiving Assembler
Allison Beauty
10.2024 - 12.2024
Assistant
Hitco Music Label
01.2024 - 09.2024
Dog Daycare Manager
Paw Haven
06.2022 - 04.2024
High School Diploma -
Ulysses S. Grant High School