Tamma Haywood
Customer service skills have allowed me to increase my skills as a title loan manager and career coach
Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Work History
Loan Account Manager, Cashier
23 Years 8 Months- Managed customer collections efficiently. Responded to customer inquiries promptly.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Managed account portfolios, ensuring timely processing of transactions and services.
- Analyzed client needs to tailor solutions that optimize financial outcomes.
- Led training sessions for new team members on company policies and operational procedures.
- Developed strategic plans to improve service delivery and operational efficiency.
Career Coach
4 Months- Provided one-on-one coaching sessions to enhance client confidence and employability skills.
- Guided clients in identifying career goals and developing personalized action plans.
- Facilitated workshops on resume writing, interview techniques, and job search strategies.
- Developed resource materials to support job seekers in navigating employment opportunities.
- Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
Education
High School - Business Administration and Management
Bachelors Degree - Business Administration
Skills
ABOUT ME
- I have a drivers license
- I have management experience: 1 years
- I have a security clearance