Tammala Evelyn
Norfolk,VA
Summary
Seeking a challenging position that will best utilize acquired skills, past experiences and offer advancement opportunities
Overview
18
18
years of professional experience
Work History
Specialty Resource Coordinator
Sentara
03.2023 - Current
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Documented and collected patient data in Epic to maintain accuracy and security.
Patient Care Specialist
Sentara
04.2019 - 08.2022
- Managed incoming phone calls and resolved patient inquiries, referring calls to appropriate departments
- Corrected patients’ demographic data, scheduled appointments, and confirmed surgeries and referrals utilizing EPIC daily
- Prepped, scanned, released, processed, and maintained patient’s medical records, labs, orders and outside records
- Processed Dialysis request for Evaluation of New Access, Surgery, and Appointments
- Created and implemented the roadmap for Vascular Referral process to included what testing is needed to prior to being scheduled
- Also, formulated new appointment scheduling guidelines
- Trained 3 new hires
- Rearranged and rescheduled Doctors appointments due to emergency surgeries, conferences, meetings and travel.
PATIENT CARE TECH
SISTERS IN LOVE HOME CARE
06.2012 - 11.2018
- Cared for patient with Ovarian Cancer IV, Alzheimer’s, Congestive Heart Failure, Skin Cancer, Lung Cancer
- Observed and documented patients’ status and reported patient complaints to Hospice nurse
- Charted daily information on patients such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Assisted Hospice staff with ensuring patients last days was comfortable, dignified and enriching as possible.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
PATIENT CARE TECH
UNIQUE IMAGING SOLUTIONS
05.2007 - 04.2012
- Performed administrative duties for a busy healthcare facility assisting approximately 10,000 patients annually
- Proficient with use of multiple medical system used for the purpose of patient registration, billing, and health information management
- Established system of storage retrieval and management of medical information including but not limited to patient digital images
- Proficient at patient assessment and obtaining vital signs and history
- Aided 4 Vascular Sonographers at a busy Peripheral Vascular Lab
- Ensured all pertinent information for the performance and registration of patients for vascular testing was complete.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
GED -
General Education
Skills
- Data Entry
- Keyboarding
- Customer Service
- Electronic Medical Records
- Inbound/Outbound calls
- Basic Office Equipment
- HIPAA Compliance
- Patient coordination
- Time Management
- Excellent Communication
Communication Skills
Collaborated with other Vascular Departments within Sentara and facilitated communication channels with new approaches. Mentored and communicated with all front desk employees and helped with scheduling appointments.
I currently have Six WOW Awards and One Pin (Commitment to Members of the Team Award)
Timeline
Specialty Resource Coordinator
Sentara
03.2023 - Current
Patient Care Specialist
Sentara
04.2019 - 08.2022
PATIENT CARE TECH
SISTERS IN LOVE HOME CARE
06.2012 - 11.2018
PATIENT CARE TECH
UNIQUE IMAGING SOLUTIONS
05.2007 - 04.2012
GED -
General Education
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