Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammalisha Webb

Memphis,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

16
16
years of professional experience

Work History

Housekeeping Room Attendant

Doubletree By Hilton
Memphis, TN
04.2023 - Current
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Responded promptly to requests from guests and other departments.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.

Clerk

Milwaukee Tool
Olive Branch, MS
01.2022 - 02.2023
  • Assisted in the loading and unloading of materials when required.
  • Maintained accurate records of incoming deliveries according to established procedures.
  • Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
  • Ensured timely processing of receipts into ERP system.
  • Investigated missing packages and shipments quickly by contacting carriers directly if needed.
  • Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.

Customer Service Representative

Apple
Memphis, TN
07.2020 - 01.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.

Cashier

Wing Guru
Memphis, TN
10.2019 - 12.2021
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.

Home Health Aide

All About You Home Healthcare
Memphis, TN
08.2016 - 05.2019
  • Prepared meals and snacks according to prescribed diets.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Administered medications as instructed by physician or nurse practitioner.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Provided companionship and monitored health condition of clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Transported clients to doctor appointments and social events.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.

Dangerous Goods Agent

Fedex
Memphis, TN
01.2011 - 07.2016
  • Maintained detailed records regarding the receipt, shipment and disposal of hazardous substances.
  • Assessed, evaluated and verified dangerous goods documentation for accuracy.
  • Verified that all necessary permits were obtained prior to transport of dangerous goods.
  • Inspected incoming containers for any signs of damage or contamination from hazardous materials.
  • Organized and managed the storage of hazardous materials in accordance with applicable regulations.
  • Completed required paperwork associated with shipments of hazardous cargo.
  • Adhered to company safety procedures, OSHA requirements and DOT regulations.

Customer Service Representative

Sitel
Memphis, tn
08.2008 - 04.2010
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Central High School
Memphis, TN
05-2008

Some College (No Degree) -

Tennessee State University
Nashville, TN

Skills

  • Vacuuming and sweeping
  • Guest Relations
  • Polishing surfaces
  • Customer service-focused
  • Data Entry
  • OSHA Compliance
  • Multitasking
  • Written Communication
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Collection
  • Call Management
  • Documentation
  • Microsoft PowerPoint
  • Microsoft Office expertise
  • Material Handling
  • Shipment Processing
  • Forklift Operation
  • Equipment operations
  • Warehouse Operations
  • Certified in 10-key
  • Records Management Systems

Timeline

Housekeeping Room Attendant

Doubletree By Hilton
04.2023 - Current

Clerk

Milwaukee Tool
01.2022 - 02.2023

Customer Service Representative

Apple
07.2020 - 01.2022

Cashier

Wing Guru
10.2019 - 12.2021

Home Health Aide

All About You Home Healthcare
08.2016 - 05.2019

Dangerous Goods Agent

Fedex
01.2011 - 07.2016

Customer Service Representative

Sitel
08.2008 - 04.2010

High School Diploma -

Central High School

Some College (No Degree) -

Tennessee State University

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Tammalisha Webb