Tammalyn Frazier
Little Rock,AR
Summary
Knowledgeable and dedicated customer service professional, administrative assistant and editor/writer. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Health Information Interviewer
University Of Arkansas For Medical Sciences, UAMS
Little Rock, AR
06.2020 - 08.2021
- Understood the medical terms needed to engage in a meaningful interview,
- Used available resources to locate contacts who were difficult to reach or reluctant to engage in conversation,
- Provided excellent administrative assistance.
Contact Tracer
University Of Arkansas For Medical Sciences, UAMS
Little Rock, AR
10.2020 - 04.2021
- Understood and practiced patient confidentiality, which included the ability to conduct interviews without violating confidentiality
- Understood the medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection
- Used available resources to locate contacts who were difficult to reach or reluctant to engage in conversation
Cashier/Customer Service Representative
Big Red/Valero
Little Rock, AR
07.2020 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor's of Arts - Professional/Technical Writing
University of Arkansas At Little Rock
Little Rock, AR12.2022
Associate of Science - General Education With Honors
Pulaski Technical College
North Little Rock, AR12.2013
Certificate - General Studies With Honors
Pulaski Technical College
North Little Rock, AR12.2013
Skills
- Interpersonal
- Customer Service
- Organizational
- Administrative
- Problem Solving
- Written Communication
- Microsoft Office/Computer
- Work-From-Home
- Data Entry
- Editing/Writing
- Salesforce
- Clerical
Accomplishments
- Collaborated with team of 5 editors in the development and production of Quills and Pixels (2017) for the University of Arkansas at Little Rock (UALR)
Timeline
Contact Tracer
University Of Arkansas For Medical Sciences, UAMS
10.2020 - 04.2021
Cashier/Customer Service Representative
Big Red/Valero
07.2020 - 10.2020
Health Information Interviewer
University Of Arkansas For Medical Sciences, UAMS
06.2020 - 08.2021
Bachelor's of Arts - Professional/Technical Writing
University of Arkansas At Little Rock
Associate of Science - General Education With Honors
Pulaski Technical College
Certificate - General Studies With Honors
Pulaski Technical College
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