Tammany Rings
Akron,OH
Summary
Dynamic housekeeping professional with extensive experience at Cleveland Clinic Akron General, excelling in training and mentoring staff while enhancing operational efficiency. Proven expertise in chemical handling and guest relations, fostering a culture of teamwork and achieving high sanitation standards. Committed to delivering exceptional service and maintaining a pristine environment.
Overview
20
20
years of professional experience
Work History
Lead/Housekeeper/Utility Aide
Cleveland Clinic Akron General
10.2023 - Current
- Trained and mentored team members on effective housekeeping practices
- Collaborated with nursing staff to address specific patient needs regarding room cleanliness.
- Implemented training programs focused on safety protocols and best housekeeping practices.
- Enhanced operational efficiency by streamlining cleaning processes and reducing turnaround times.
- Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Collaborated with team members to implement efficient workflows in daily operations.
Housekeeper
Horizon Staffing
05.2023 - 10.2023
- Maintained cleanliness and organization of guest rooms and common areas.
- Implemented efficient cleaning routines, ensuring timely turnaround for room preparation.
- Utilized cleaning chemicals and equipment safely
- Trained new hires to assure proper cleanings
Housekeeper
Green Village Nursing/Rehabilitation
02.2023 - 05.2023
- Maintained cleanliness and organization of assigned areas, ensuring high standards of hygiene.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Utilized industrial cleaning equipment to enhance efficiency of tasks performed
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Manager
Environment Control
03.2017 - 05.2023
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Implemented inventory management systems for cleaning supplies, optimizing usage and reducing waste.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Collaborated with other departments to coordinate special requests and events, ensuring seamless service delivery.
- Resolved guest complaints promptly, improving overall customer experience through effective communication.
- Evaluated performance metrics to identify areas for process improvement and staff development initiatives.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 12 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Housekeeping Supervisor
Quota Contract Cleaning Services
06.2005 - 03.2017
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
- Trained and mentored staff on effective cleaning techniques and safety procedures.
- Implemented inventory management system for cleaning supplies, optimizing resource allocation.
- Coordinated scheduling of housekeeping staff to ensure adequate coverage for all shifts.
- Conducted regular inspections of facilities, identifying areas for improvement in cleanliness and efficiency.
- Collaborated with management to establish operational goals, improving overall service quality.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
Education
High School Diploma -
Skills
- Health and safety
- Waste disposal
- Chemical handling
- Guest relations
- Task delegation
- Scheduling
- Floor polishing
- Quality assurance
- Furniture arrangement
- Bloodborne pathogens
- Eco-friendly practices
- Expert cleaning
- Commercial and residential cleaning
- Room inspection
- Safe cleaning with chemicals
- Customer service
- Deep sanitization
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
Timeline
Lead/Housekeeper/Utility Aide
Cleveland Clinic Akron General
10.2023 - Current
Housekeeper
Horizon Staffing
05.2023 - 10.2023
Housekeeper
Green Village Nursing/Rehabilitation
02.2023 - 05.2023
Housekeeping Manager
Environment Control
03.2017 - 05.2023
Housekeeping Supervisor
Quota Contract Cleaning Services
06.2005 - 03.2017