Tammara Airy
Winston-Salem,North Carolina
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Medical, Dispatch, and E-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Patient Care Scheduler
Touchstone Medical Imaging
11.2022 - 12.2023
- Scheduled, confirmed, as well as entered appointment date and time into a computerized scheduling application
- Worked in fast-paced, high productivity environment, document accurately and concisely while paying close attention to detail
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Explains exams/procedures, preparation instructions, location as in providing directions to patients
- Demonstrated organizational skill
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Contacted the referring provider offices to obtain exam orders if necessary
Dispatcher
Redbird Logistic
09.2018 - 02.2020
- Check in/check out the truck drivers when they arrive to drop or pick up freight
- I accessed and updated the system hourly with updated info to determine what the drivers are leaving with and what they came in with
- As well as input service tickets when trucks are disabled to get the trucks back and running
- Setup and attach specific doors for the floor workers to load and unload freight
- Updated the floor supervisor of the forecast for the day throughout the day
- Created the schedule for breaks and lunches for the floor workers.
Leadership Team Member
Mannatech, Inc.
01.2013 - 08.2018
- Worked different stations to provide optimal coverage and meet production goals such as a backup receptionist, storefront, workforce, assisted HR, and Admin for call center Director
- Complete any other tasks asked by the Director of the calls center
- Act as liaison between Associates and the Company to resolve account or service problems
- Achieved high-quality service levels
- Perform research as needed on questions and follow up for complete communication
- Supported office business development and customer service.
- Interviewed, recruited and trained new onboarding candidates.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported team members with escalated calls, ensuring satisfactory resolutions for both customers and the company.
Alarm Monitoring Associate
AT&T
03.2011 - 12.2012
- Oversaw signals including duress, fire, or medical
- Taken reports on actual alarm
- Directly dealt with the tech to ensure professional installations
- Smart chat with customers and tech to resolve any issue at hand
- Trained new employees
- Floor walk assistance
Sr. Retention Rep
MONITRONICS INTERNATIONAL
04.2003 - 02.2011
- Increased customer retention by addressing concerns and offering tailored solutions to retain business.
- Resolved account issues for enhanced customer satisfaction and loyalty.
- Escalated calls were transferred to me as well as provided coaching to agents on these calls
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual client needs.
- Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
- Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
Education
Graduate -
North Garland High School
Associate of Applied Science - Some Hours
Brookhaven College
Farmers Branch, TXGraduate -
PCI Health Training Center
Skills
- Call Management
- Strong Problem Solver
- Schedule Coordination
- Patient Registration
- Critical Thinking
- Call Schedule Distribution
- Team Member Training
- CRM Software
- Schedule Management
- Data entry proficiency
- File preparation
- Medical terminology knowledge
Timeline
Patient Care Scheduler
Touchstone Medical Imaging
11.2022 - 12.2023
Dispatcher
Redbird Logistic
09.2018 - 02.2020
Leadership Team Member
Mannatech, Inc.
01.2013 - 08.2018
Alarm Monitoring Associate
AT&T
03.2011 - 12.2012
Sr. Retention Rep
MONITRONICS INTERNATIONAL
04.2003 - 02.2011
Graduate -
North Garland High School
Associate of Applied Science - Some Hours
Brookhaven College
Graduate -
PCI Health Training Center
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